Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

113 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-07-16T06:16:23+00:00

    I finally, after months of digging through reddit, found a solution that has thus far ended my laptop issue of BSOD every few minutes.

    https://www.reddit.com/r/ZephyrusG14/comments/gho535/important_update_to_properly_disable_boosting/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-07-15T14:28:26+00:00

    Your problem solved ? u got any idea

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-06-10T17:43:09+00:00

    How long it took them to replace the Motherboard?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-06-02T15:35:48+00:00

    I have the same problem

    Look this thread https://www.reddit.com/r/Asustuf/comments/wjf1rz/every_once_and_a_while_my_asus_tuf_a15_gets_this/

    Update : disabling fast start Windows up appears to have fixed the issue thanks to all who commented

    https://www.youtube.com/watch?v=nUm3jOF8L8E

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-05-09T17:09:30+00:00

    I am having an issue trying to follow the steps to disable or dial down the boost on the processor (as I assume it is boosted already, I have never known that was a thing) even when following the steps on the forums you directed me to. Is there something I am missing? I am unable to locate or navigate to the "Attributes" aspect that I am told to click on and adjust the numbers of.

    Was this answer helpful?

    0 comments