Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

113 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-01-09T13:14:40+00:00

    Is it worse/more frequent when a video is playing? If so, I have the same issue.

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  2. Anonymous
    2021-01-09T22:37:28+00:00

    Same issue here. When I am playing whatever game on max = no problem. But stupid Youtube can crash my laptop (have exactly the same one) I´ve even put RAM to second slot but issue persists.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2021-04-05T07:29:15+00:00

    I have a similar problem for 9 months now. A clean reinstallation of Windows does not help. Replacing drivers with any does not help. Rolling back drivers does not help. Nothing helps. Did something help you? Did the motherboard replacement help?

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-11T09:40:44+00:00

    Hey, encountred this issue with ASUS ROG (Intel / Nvidia) 2060RTX.

    The issue was physic, there were some trouble with the link between CPU & GPU.

    Cause many BSOD with "video" keyword in error message. Is that your situation ?

    Solved with ASUS RMA reparation, went to Netherlands (I'm from France) and had came back with new motherboard 4 days later.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-01-11T09:37:45+00:00

    If you are using Antivirus from third party( Avast, Kaspersky, Eset ...) try to disable Windows defender. For some reason they are fighting between each other. It worked for me and so far no crash or freeze.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments