Windows 10 update issue due to error 0x800f0831

Anonymous
2020-10-18T00:03:57+00:00

Dear,

I'm on Windows 10 1903. Every few days the systems attempts to update itself but finally reverts.

KB4577671 error 0x800f0831

This drives me crazy.

I tried to get help from Microsoft support. During the last session they even deliberate managed to shut down my the computer while they where on remote assistance. End of shift? So far for my confidence I Microsoft support.

I checked a few things

  1. scf /scannow finds no problem
  2. dism /online /cleanup-image /restorehealth results in

[=========                  15.5%                          ]

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I'm not smart enough to understand the log file.

  1. I attempted a full Windows 10 install from media it also failed. Problem during the second boot, whatever that means, and revert to the earlier version as well.

I'm not willing to reinstall this pc from scratch since I have some music editing applications configured and working in a way that I'm really doubt I can ever reconstruct it the same way.

I believe the problem is in the corrupted file encountered by dism. Can anyone help me out?

Kind regards,

Sarah

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

64 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-30T10:40:36+00:00

    Hi Sahara,

    This can be solved if you do in place installation. download windows 10 20h2and make an iso file > then extract the iso > then access the installation folder then start the setup.exe > then accept keep files and apps then follow the process. If you don't have extract option download 7zipand install it. Leave a feedback

    Good Luck

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-30T17:47:26+00:00

    Dear Linvincible,

    I'm sure I tried this before, I tried so many things I'm not sure what I did or not, but just to make sure I tried it again today. Unfortunately, no result.

    After a few reboots I get the message that it's undoing changes and then I'm back to square 1.

    "We couldn't install Windwos 10.

    0xC1900101 - 0x40017

    The installation failed in the SECOND_BOOT phase an error during BOOT operation"

    The system has no anti-virus, in case you are wandering.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-30T19:35:45+00:00

    Do you have any third-party antivirus or firewall  installed ? if yes uninstall it then try again my steps.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-10-30T19:40:52+00:00

    can you upload those files below

    C:\windows\panther\setuperr.txt

    C:\windows\panther\setupact.txt

    C:\windows\panther\   xxxxxxx_APPRAISER_HumanReadable.xml

    C:\Windows\SoftwareDistribution\ReportingEvents.txt

    Sorry tutorial how to share files and folders on onedrive

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-10-30T21:19:43+00:00

    Hello,

    My organisation does not allow me to share OneDrive with Anyone. So I used dropbox instead.

    https://www.dropbox.com/sh/6qyqjd2l791q6bn/AAD\_JCDNb\_mEb5pRLM\_feKlsa?dl=0

    The files are in subdirectories of Panther and have .log extentions instead of .txt. I've added a prefix in the name to indicate where I've found them.

    There are 2 recent APPRAISER_HumanReadable.xml and 2 old files.

    I really hope you can find a clue of what is blocking this upgrade.

    Was this answer helpful?

    0 comments