Windows 10 update issue due to error 0x800f0831

Anonymous
2020-10-18T00:03:57+00:00

Dear,

I'm on Windows 10 1903. Every few days the systems attempts to update itself but finally reverts.

KB4577671 error 0x800f0831

This drives me crazy.

I tried to get help from Microsoft support. During the last session they even deliberate managed to shut down my the computer while they where on remote assistance. End of shift? So far for my confidence I Microsoft support.

I checked a few things

  1. scf /scannow finds no problem
  2. dism /online /cleanup-image /restorehealth results in

[=========                  15.5%                          ]

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I'm not smart enough to understand the log file.

  1. I attempted a full Windows 10 install from media it also failed. Problem during the second boot, whatever that means, and revert to the earlier version as well.

I'm not willing to reinstall this pc from scratch since I have some music editing applications configured and working in a way that I'm really doubt I can ever reconstruct it the same way.

I believe the problem is in the corrupted file encountered by dism. Can anyone help me out?

Kind regards,

Sarah

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-04-14T19:45:29+00:00

    what worked for me to deal with  error 0x800f0831 was to go to https://www.microsoft.com/en-us/software-download/windows10 create windows 10 media.....download it.....install the update where you keep your apps and file......took 2 hours....everything else I tried in different forums never worked.

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  2. Anonymous
    2021-04-02T18:52:18+00:00

    For me problem solved (after 6 hours of torture...)

    Run the media creation tool:

    https://www.microsoft.com/en-us/software-download/windows10

    After that all updates passed correct

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  3. Anonymous
    2021-03-24T09:57:48+00:00

    Same here, 20% and it shows an error occurred.

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    3 people found this answer helpful.
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  4. Anonymous
    2021-03-09T17:29:58+00:00

    This is in my log:

    021-03-09 11:37:33, Error CBS Failed to resolve package 'Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.662' [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Info CBS Mark store corruption flag because of package: Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.662. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Info CBS Failed to resolve package [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Info CBS Failed to check whether this is the real child: Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.662 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Info CBS Failed to collect affected dependent package for package: Microsoft-Windows-Client-Desktop-Required-WOW64-Package~31bf3856ad364e35~amd64~~10.0.19041.782 [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Info CBS Failed to process package watchlist. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Info CBS Failed to plan execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Error CBS Failed to process single phase execution. [HRESULT = 0x800f0831 - CBS_E_STORE_CORRUPTION]

    2021-03-09 11:37:33, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.782.1.9, status: 0x800f0831, failure source: CBS Other, start state: Superseded, target state: Absent, client id: Arbiter

    I'm not seeing a package, and the STORE_CORRUPTION isn't giving me great hope.

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  5. Anonymous
    2021-03-03T06:11:22+00:00

    I had this issue too, tried everything, but nothing worked until I checked the task manager, and saw a process called " StopUpdate10 Guard" running. The system user may have installed this unknowingly. This software disabled the Update services, no matter how you try. You need to remove this software first. On my system, it was located in the Program Files > UPDATE folder. I removed it, then enable Windows Update in services.

    After then, I was able to successfully start the program, then update the machine.

    Good luck.

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