Windows 10 update issue due to error 0x800f0831

Anonymous
2020-10-18T00:03:57+00:00

Dear,

I'm on Windows 10 1903. Every few days the systems attempts to update itself but finally reverts.

KB4577671 error 0x800f0831

This drives me crazy.

I tried to get help from Microsoft support. During the last session they even deliberate managed to shut down my the computer while they where on remote assistance. End of shift? So far for my confidence I Microsoft support.

I checked a few things

  1. scf /scannow finds no problem
  2. dism /online /cleanup-image /restorehealth results in

[=========                  15.5%                          ]

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I'm not smart enough to understand the log file.

  1. I attempted a full Windows 10 install from media it also failed. Problem during the second boot, whatever that means, and revert to the earlier version as well.

I'm not willing to reinstall this pc from scratch since I have some music editing applications configured and working in a way that I'm really doubt I can ever reconstruct it the same way.

I believe the problem is in the corrupted file encountered by dism. Can anyone help me out?

Kind regards,

Sarah

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2020-10-31T14:21:03+00:00

    Failed again.

    I've tried this before as well.

    Hi Sarah,

    Did you get the same error code?

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  2. Anonymous
    2020-10-31T02:58:37+00:00

    Failed again.

    I've tried this before as well.

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  3. Anonymous
    2020-10-31T02:16:07+00:00

    Hi,

    If nobody tells you, download your Kb from here then install it manually. I see you have used Bitlocker to encrypt your hard drive. maybe you should disable bitlocker to see if that can also help to finish your update. Run command prompt as admin then type

    manage-bde -off X: hit enter key

    Be sure to replace X with the actual hard drive letter

    leave a feedback

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  4. Anonymous
    2020-10-30T22:51:18+00:00

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  5. Anonymous
    2020-10-30T21:19:43+00:00

    Hello,

    My organisation does not allow me to share OneDrive with Anyone. So I used dropbox instead.

    https://www.dropbox.com/sh/6qyqjd2l791q6bn/AAD\_JCDNb\_mEb5pRLM\_feKlsa?dl=0

    The files are in subdirectories of Panther and have .log extentions instead of .txt. I've added a prefix in the name to indicate where I've found them.

    There are 2 recent APPRAISER_HumanReadable.xml and 2 old files.

    I really hope you can find a clue of what is blocking this upgrade.

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