Windows 10 update issue due to error 0x800f0831

Anonymous
2020-10-18T00:03:57+00:00

Dear,

I'm on Windows 10 1903. Every few days the systems attempts to update itself but finally reverts.

KB4577671 error 0x800f0831

This drives me crazy.

I tried to get help from Microsoft support. During the last session they even deliberate managed to shut down my the computer while they where on remote assistance. End of shift? So far for my confidence I Microsoft support.

I checked a few things

  1. scf /scannow finds no problem
  2. dism /online /cleanup-image /restorehealth results in

[=========                  15.5%                          ]

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I'm not smart enough to understand the log file.

  1. I attempted a full Windows 10 install from media it also failed. Problem during the second boot, whatever that means, and revert to the earlier version as well.

I'm not willing to reinstall this pc from scratch since I have some music editing applications configured and working in a way that I'm really doubt I can ever reconstruct it the same way.

I believe the problem is in the corrupted file encountered by dism. Can anyone help me out?

Kind regards,

Sarah

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2020-11-19T17:22:33+00:00

    I had recently uninstalled mcafee. That file is no longer there. Have tried updating 3 times since then.

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  2. Anonymous
    2020-11-19T17:05:02+00:00

    my bad... was looking for the xxxxxx.... found one with humanreadable in it.xml...added to drop box

    I found c:\program files\mcafee\msc\mcinstru.exe , uninstall all the third party antivirus and reboot your computer then try to update again.

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  3. Anonymous
    2020-11-19T17:00:59+00:00

    is the list of corrupt files on one of the xml files? I am sure there are several i could likely name 

    Thank you for the info. I think i had tried the update troubleshooter already but will try it again.

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  4. Anonymous
    2020-11-19T16:48:02+00:00

    my bad... was looking for the xxxxxx.... found one with humanreadable in it.xml...added to drop box

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  5. Anonymous
    2020-11-19T16:25:36+00:00

    Here what I found:

    Windows failed to install the following update with error 0x8024200d: Security Update for Windows (KB4577671)

    you won't find the kb4577671 for windows 10 in windows catalog website.

    You have a lot of corrupt files that need to be fixed. I won't list all of them here. Then you need to fix them in order to be able to update your windows 10. If the issue persist, you will need to install windows 10 20H2 from scratch (without keeping apps or files then save your important files before performing a new installation from scratch). Take a look at the link below to fix those files

    https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-for-windows-10-19bc41ca-ad72-ae67-af3c-89ce169755dd

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