Windows 10 update issue due to error 0x800f0831

Anonymous

Dear,

I'm on Windows 10 1903. Every few days the systems attempts to update itself but finally reverts.

KB4577671 error 0x800f0831

This drives me crazy.

I tried to get help from Microsoft support. During the last session they even deliberate managed to shut down my the computer while they where on remote assistance. End of shift? So far for my confidence I Microsoft support.

I checked a few things

scf /scannow finds no problem
dism /online /cleanup-image /restorehealth results in

[========= 15.5% ]

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I'm not smart enough to understand the log file.

I attempted a full Windows 10 install from media it also failed. Problem during the second boot, whatever that means, and revert to the earlier version as well.

I'm not willing to reinstall this pc from scratch since I have some music editing applications configured and working in a way that I'm really doubt I can ever reconstruct it the same way.

I believe the problem is in the corrupted file encountered by dism. Can anyone help me out?

Kind regards,

Sarah

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64 answers

Anonymous

2021-05-22T21:57:06+00:00

I replaced my boot drive with an SSD and reinstalled from scratch.
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Anonymous

2021-05-22T20:38:17+00:00

Well, I screwed up my setup (didn't realize that by sliding in a boot drive from another computer IT WOULD POINT THE JUNCTIONS AT MY C: DRIVE, not the target drive, so I pooched my system drive. I was still working, but I also wanted to upgrade my boot drive to an SSD, which I did (2TB one at that), so I backed up what I could, took out the old boot drive, and reinstalled from scratch. No more problem updating. Also, no more restarts taking 20 minutes for my system to be usable. Yeah, it was that bad. I thought all the cloud **** was my problem, but I'm running those caches on the SSD, and it's still pretty damned quick. So lord only knows what the actual problem was, although I haven't reinstalled everything yet, and I'm trying to be scrupulous on what I DO install. I've lost some of my customizations, but I think I'm better off without some of them. I did find out how to turn on verbose logging on and logging off. I just wasn't expecting every to happen so fast that it's pointless now. /le sigh.
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Anonymous

2020-10-30T21:19:43+00:00

Hello,

My organisation does not allow me to share OneDrive with Anyone. So I used dropbox instead.

https://www.dropbox.com/sh/6qyqjd2l791q6bn/AAD\_JCDNb\_mEb5pRLM\_feKlsa?dl=0

The files are in subdirectories of Panther and have .log extentions instead of .txt. I've added a prefix in the name to indicate where I've found them.

There are 2 recent APPRAISER_HumanReadable.xml and 2 old files.

I really hope you can find a clue of what is blocking this upgrade.
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Anonymous

2020-10-30T19:35:45+00:00

Do you have any third-party antivirus or firewall installed ? if yes uninstall it then try again my steps.
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Anonymous

2020-10-18T07:41:05+00:00

Hi WilliamDz,

Thank you for looking into this.

However a line containing something worrying with KB4577671 is only this one.

DPX Extraction of file: update.ses failed because it is not present in the container (\?\C:\WINDOWS\SoftwareDistribution\Download\074e00bbd162f2c2bed50342b52184cd\Windows10.0-KB4577671-x64.cab).

Thanks for your advise
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