DTS Sound Unbound Makes Audio Distorted

Anonymous
2020-10-06T21:14:57+00:00

When I enable DTS Sound Unbound (DTS Headphone X) the audio becomes distorted and the only fix is to disable the surround sound. I am using a Logitech G Pro X Headset.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-10-07T00:40:34+00:00

    Hi, I'm Bianca, an Independent Advisor for Microsoft, an expert and a Microsoft user like you. I'm happy to assist you.

    Sorry to hear you're experiencing this issue. I'm not sure if you already have tried this but I do not want to miss important troubleshooting steps. Please follow the steps on the link below:

    https://support.microsoft.com/en-us/help/452028...

    Let me know if you already tried this or this did not work for you. I have another possible workaround for you to try after this one.

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  2. Anonymous
    2020-10-07T19:33:10+00:00

    I have already tried this. I believe that the problem was caused when I updated to the new version of DTS Sound Unbound yesterday morning.

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  3. Anonymous
    2020-10-07T23:46:11+00:00

    I see. Have you tried reaching out to the DTS Support?

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  4. Anonymous
    2020-10-09T02:51:49+00:00

    Hey, I have had the same issue starting a couple days ago. Everything Sounds Distorted/Echo/Interference.

    This started a couple days ago after the update on Microsoft store. Otherwise it has been good for months and without it I was almost ready to return my Logitech G Pro headphones back. I mostly play CSGO.

    I tried to reset, uninstall(restart and reinstall) DTS Sound Unbound, all the different settings, Logitech app settings, In game settings, etc.  Only way is to get basic audio is without Spatial Sound OFF. DTS Headphone:X is not working the way it should.

    I hope they fix it soon, I sent a msg on twitter and email to them, no reply. My guess is they know by now.

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  5. Anonymous
    2020-10-18T18:30:31+00:00

    ANy fix for this???? same issue here

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    4 people found this answer helpful.
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