DTS Sound Unbound Makes Audio Distorted

Hello. I just bought the dts sound unbound and it has the static everyone is talking about. I've looked everywhere on the web for feedback email for the product but xperia (the parent company) doesn't have any public email to send support messages back to them. The only support is a drop link in the app itself named "support" which directs the browser to a FAQ about sound unbound with no mention of the static in the sound. It's probably likely the engineering team doesn't even know there is feedback regarding a defect that causes static in the latest build.

The above poster is correct that when you use sound unbound for Call of Duty MW that is sounds okay. But everything else like a DTS test audio file playing and normal bluray playing all have the static sound. Very dissapointing since most blu-ray uses DTS heavily.

Hello Everyone,

As of 12/5/20, the DTS Headphone X crackling problem does not happen anymore for me. I logged on this morning~~, and to my surprise, I did not have to use the workaround. Please let me know if this is only happening for me, or if everyone's problem is solved.~~

Edit: Upon further inspection, it appears to only work if you have "Call of Duty: Black Ops Cold War" open.

Thanks, everyone for all of your help!

Hello Samzalahi,

The only fix is the one that Wapour Wave stated. Open the DTS app and play the audio from "Explore Spacial Sound". Do not minimize DTS and just click out of it. Then right click on the audio icon in Windows and click on "Volume Mixer". Finally, click on the audio button below the DTS app to mute it. This is only a temporary fix and make sure to keep the DTS app open.

As of now, DTS and Logitech have been notified, but they haven't taken any action. This form is the official Logitech feedback form. Fill this out to raise awareness.

Thanks and have a good day!

I will keep you updated.

Hi guys,

Any update for the fix? i am also facing this issue on my new Logitech G Pro x headset

(From my threaddit)

Temporary fix found. Go to the DTS App > DTS Tab > Settings > Explore Spatial Surround > Play the audio, DTS will be fixed > Mute the DTS App. Do not minimize the DTS App, the audio will work flawlessly if you do this. Thank you to u/Barmyjemoo for finding this temporary fix.

Not a clean fix but it works thanks a lot :) 

They re being late on a patch still