Windows Update KB4579311 causing explorer to crash repeatedly when logging in.

Anonymous
2020-10-17T08:34:55+00:00

Hi, I've been having an issue with Windows Update KB4579311. When it gets installed it causes the Explorer to crash repeatedly until it eventually logs me in, at which point I can use it as normal. BUT, the crashing increases time it takes to log in and load everything up. It's very annoying.

What I mean by crash is that the start bar flickers on and off, over and over and over. The desktop is black the mouse curser is visible. when you press ctrl alt del that screen stops flickering, when you return back to the desktop, flicker ahoy! you can see in the task manager that the explorer is stopping and starting over and over. You cant manually end the process becuase it's starting and stopping so fast that by the time you click the end process button it's already restarted and the instance of the explorer you tried to end no longer exists.

Uninstalling KB4579311 stops the issue but when it installs it's self again the issue returns.

I'm getting tired of repeating the same steps over and over to use my computer as intended.

This is shown in the event viewer:

Faulting application name: explorer.exe, version: 10.0.19041.546, time stamp: 0x89ce2e55

Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x43cbc11d

Exception code: 0xc0000409

Fault offset: 0x000000000007287e

Faulting process ID: 0x21e8

Faulting application start time: 0x01d6a45d9c54ed23

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report ID: 0fa45953-9e3f-4a5f-bafc-ee4c5229c9ca

Faulting package full name:

Faulting package-relative application ID:

What I'm looking for is a fix. Not a workaround.

Thanks

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

76 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-11T18:30:00+00:00

    I can confirm upon restarting while downloading Halo MCC that the problem returned. I am now using @YEvers workaround as well.

    I don't have the time to write up a proper walk-through of the fix (for those unfamiliar with using the Task Manager to run processes), but here's a basic version:

    1. Use Task Manager to access Services and disable Storage Service.
    2. Restart computer
    3. Create a batch file in a permanent, safe location with the following contents (credit to @YEvers):

    sc config StorSvc start= demand

    sc start StorSvc

    sc config StorSvc start= disabled

    1. Access Task Scheduler and create a new task with:

    Run only when user is logged on

    Run with highest privileges checked

    Trigger At Log on of any user

    Start a program, pointing to the batch file from 3)

    1. Restart computer

    You should now be able to use the Xbox app as normal.

    If you have a laptop, you may want to uncheck "Start the task only if the computer is on AC power" in the Conditions tab of the scheduled task you made. I left all the Settings tab to their defaults. Also, it's unclear what delaying the task does except cause the Xbox app to be inoperable until the delay. Right now I am though doing a 5 second delay.

    I would only add, if this issue is ever truly fixed, keep in mind you may want to disable this task scheduler task in the future in case there could be any side effects.

    Was this answer helpful?

    0 comments