xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-11-10T18:22:01+00:00

    I found the solution, you need to connect with the cable and update to the new firmware.

    You can do this with the Xbox Accessories microsoft store application.

    Here is a link to the app:

    https://www.microsoft.com/en-us/p/xbox-accessories/9nblggh30xj3?activetab=pivot:overviewtab

    After that, I removed the previous bluetooth connection and added it again and worked correctly.

    Best Regards,

    G

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  2. Anonymous
    2020-11-10T18:39:38+00:00

    What is your firmware version?

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  3. Anonymous
    2020-11-10T18:42:59+00:00

    Can you write your controller firmware version? It can be found at accessories app, at '...' menu.

    This first thing that I did - update controller. I still have no recognition over bluetooth.

    My version 5.5.2641.0

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  4. Anonymous
    2020-11-10T18:50:23+00:00

    I have just updated to 5.5.2641.0 like you but stil no recognition in games. it stil gets reportet as 6 Axis ... controller..

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  5. Anonymous
    2020-11-10T18:50:56+00:00

    Why? The latest fw solved the problem thats the only thing i care

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