xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-11-09T18:27:22+00:00

    Wireless may be your best bet, since it's generally more stable than bluetooth.

    Are you running any other Bluetooth devices at the same time? This can conflict. Another reason wireless may be preferred here.

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  2. Anonymous
    2020-11-09T19:25:10+00:00

    Nope, this is the only BT device.

    I agree. I think the issue is likely to be that the controller is so new Windows hasn't fully supported it, which is a shame because it's their own device! But since the wireless adapter is the same old one, Windows should have no problem recognizing it, regardless of what controller is connected. Still I prefer the simplest setup and hoped to avoid buying the wireless adapter. I never suspected MS's own product won't work on their own OS.

    Thanks again.

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  3. Anonymous
    2020-11-09T19:32:37+00:00

    Yeah, they can get ahead of themselves some times.

    The WIndows Central article says they made a bluetooth Series X controller but Series X doesn't even Support Bluetooth yet. So there we have it.

    If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

    If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. I will also vote up the feedback with my MVP badge and track the issue.

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  4. Anonymous
    2020-11-09T20:53:19+00:00

    My 3rd party wireless adapter has arrived. As I suspected it solved the problem. I would have still preferred bluetooth though. I used the Feedback Hub and chatted with someone. Not particularly helpful. I was then sent to an "expert" but am still at position in the line. I didn't see how I could create a ticket or anything. If you can create a ticket, can you may be do it for me? My email is ******@gmail.com and I will provide all info I can.

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  5. Anonymous
    2020-11-10T01:51:06+00:00

    Are you sure you used the Feedback Hub? I never heard of them chatting with anyone, or even replying to any of the Feedback. Supposedly on trending issues they may ask for logs or more information to squash a bug, but I've not seen it yet.

    We have complained about this a lot, so maybe they're actually responding now? But chatting, really?

    To create a ticket you need to contact Microsoft Support on weekdays by one of these phone numbers:

    https://support.microsoft.com/en-us/help/405170...

    You can also go here: https://partner.support.services.microsoft.com/... choose the link for Browser help, interact briefly with the robot about your exact problem. If you keep saying it didn't help it will connect you with an agent.

    Keep me posted on your progress as I will be here to help until the case is resolved.

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