xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

==========================================

Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

170 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-15T11:36:48+00:00

    Alot of pc games dont play connected on bluetooth? only one game i got to work Hitman on bluetooth. All my other Games work but keeps disconnecting at intervals when it's connected via usb C wired cable.  This is sad because the point is to play games wirelessly with the controller. I am going return this piece of junk until wireless gameplay can be recognized with this controller. No one should go through this headache setting up a game controller.

    I look for another controller that can play pc games wirelessly. Any recommendations?

    My windows is paired with the controller up to date with the latest win 10 version and all patches installed and firmware on xbox controller.

    This is my youtube video of the wired and bluetooth issues

    https://youtu.be/BVFFs918UR8

    15/11/2020 - IMPORTANT UPGRADE WINDOWS 10 to 20H2 to make xbox seriex wireless work, here is a guide XBOX BLUETOOTH RESOLVED TO MAKE IT WORK WIRELESSLY WITH WINDOWS 10: You must upgrade Win10 Home to Window 10 Home 20H2, see here https://support.microsoft.com/en-us/windows/get-the-windows-10-october-2020-update-7d20e88c-0568-483a-37bc-c3885390d212 After you must do 2 restarts. The second login a manual restart. After 2nd restart check for any further updates after Window 10 Home 20H2, just to make sure your system has got the latest patches. Download and Launch XBOX accessory app plugin your controller through wired USB C, ensure Firmware version is 5.52641.0

    Remove existing Wireless Controller and repair Bluetooth connection again The Win10 paired connection for Bluetooth Xbox Wireless Controller 987A1EA99BA

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-11-15T13:46:27+00:00

    Still not working with BT :/

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-11-15T14:04:42+00:00

    I wonder if it some driver with your machine? Try updating to the latest bluetooth drivers for your machine model.

    The last resort update your BIOS and intel or amd drivers (don't know your CPU)

    I updated my BIOS before the update so that out of the way.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-11-15T15:48:41+00:00

    I did a youtube video and demos Bluetooth wireless xbox controller if you are interested.

    XBOX Series X Wireless Controller - How to get Bluetooth GamePlay to Work on PC 15/11/2020

    https://www.youtube.com/watch?v=yslvU1Ko0VA

    Alot of pc games dont play connected on bluetooth? only one game i got to work Hitman on bluetooth. All my other Games work but keeps disconnecting at intervals when it's connected via usb C wired cable.  This is sad because the point is to play games wirelessly with the controller. I am going return this piece of junk until wireless gameplay can be recognized with this controller. No one should go through this headache setting up a game controller.

    I look for another controller that can play pc games wirelessly. Any recommendations?

    My windows is paired with the controller up to date with the latest win 10 version and all patches installed and firmware on xbox controller.

    This is my youtube video of the wired and bluetooth issues

    https://youtu.be/BVFFs918UR8

    15/11/2020 - IMPORTANT UPGRADE WINDOWS 10 to 20H2 to make xbox seriex wireless work, here is a guide XBOX BLUETOOTH RESOLVED TO MAKE IT WORK WIRELESSLY WITH WINDOWS 10: You must upgrade Win10 Home to Window 10 Home 20H2, see here https://support.microsoft.com/en-us/windows/get-the-windows-10-october-2020-update-7d20e88c-0568-483a-37bc-c3885390d212 After you must do 2 restarts. The second login a manual restart. After 2nd restart check for any further updates after Window 10 Home 20H2, just to make sure your system has got the latest patches. Download and Launch XBOX accessory app plugin your controller through wired USB C, ensure Firmware version is 5.52641.0

    Remove existing Wireless Controller and repair Bluetooth connection again The Win10 paired connection for Bluetooth Xbox Wireless Controller 987A1EA99BA

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-11-15T18:11:02+00:00

    im im fu***ing mad

    i have new controler and it not works

    i do everythink in video ( 20h2 windows ) xbox accesries are download , controler update and IT NOT WORK !!!!!!!

    Was this answer helpful?

    0 comments