xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-11-12T00:45:54+00:00

    Made sure that Windows 10 is updated (currently in 20H2), the Xbox Accessories is updated (300.2011.9001.0) and the controller itself is updated (5.5.2614.0).

    You can update the firmware on the controller by either pairing with annold xbox or new one or using thr Accessories app on Windows.

    Youll need s usb-c cable to update via Xbox accessories on Windows.

    make sure to unpair the controller and repair after all the update’s.

     the device now should have a slightly different name and end with 4 digit number so Xbox Wireless Controller ****

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  2. Anonymous
    2020-11-12T08:35:57+00:00

    Made sure that Windows 10 is updated (currently in 20H2), the Xbox Accessories is updated (300.2011.9001.0) and the controller itself is updated (5.5.2614.0).

    You can update the firmware on the controller by either pairing with annold xbox or new one or using thr Accessories app on Windows.

    Youll need s usb-c cable to update via Xbox accessories on Windows.

    make sure to unpair the controller and repair after all the update’s.

     the device now should have a slightly different name and end with 4 digit number so Xbox Wireless Controller ****

    This does help recognize the new xbox controller in windows via bluetooth, however it still does not function correctly when playing games.  In Steam you see 2 different controllers detected, a generic 16 axis one and a xbox one controller.  Even when hiding the generic 16 axis controller,  Scrolling with analog seems very sensitive or double inputs, also in Steam big picture mode it doesn't even work to launch a game, the buttons don't seem to be mapped correctly even with the xbox controller setting checked.  I press "A" and I get some search library popup etc.  When trying to play Assassins Creed Valhalla with Ubisoft connect and controller is connected via bluetooth, it constantly shows the controller being disconnected and not even usable.

    All these issues are remedied when you plug in the new xbox series x contrller via USB cable...  So it's something to do with the bluetooth driver/connection.

    Yes I did use the XBOX accessories app and updated the firmware on the new xbox controller and installed the optional windows 20H2 update.

    Update:  I saw there was an optional intel bluetooth update in windows update.  This update fixed the disconnects when playing Assassins Creed Valhalla.  Still having issues with Steam

    Update 2:

    Steam Big Picture mode, the controller does not seem to work properly still, however I just tried playing Star Wars Squadrons in steam, I navigated with my mouse to launch the game, in game the controller config shows loaded and controller seems to function properly.  I did get a windows message that the battery needs to be recharged and is a 0% which is incorrect.  This controller I have is brand new with brand new batteries.

    Update 3:

    Steam Support responded back to me in regards to Controller Settings menu issues as well as Big Picture Mode issues.  Both have been resolved with the latest beta version of Steam.  Easy to participate and download the beta version of steam in the Account Menu in Settings.  Beta Participation

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  3. Anonymous
    2020-11-12T11:09:22+00:00

    I have fully updated all my drivers and windows and the new controller firmware.

    The controller is randomly (about once an hour) losing connection to bluetooth. Others are reporting it. What's the solution microsoft?

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  4. Anonymous
    2020-11-12T13:38:10+00:00

    Im having the same issue with my "SERIES X" controller. This video you posted is for the xbox one. The new controller is bugged and buttons do not work with all games.

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  5. Anonymous
    2020-11-12T14:49:16+00:00

    ***SOLUTION***

    Very simple fix guys. I was having the same issue as most of you here - Xbox controller connected and recognised but not working.

    Follow the below steps;

    1. Make sure the latest Windows update has installed and isn't pending etc.
    2. Unpair your Xbox controller from your bluetooth settings
    3. Plug controller in to PC via USB cable
    4. Download and launch Xbox Accessories app
    5. You will see a message on Xbox Accessories saying that an update is required for the controller
    6. Click the the update required button
    7. One update is complete re connect your Xbox controller via bluetooth 
    8. Done

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