xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-12-25T18:31:08+00:00

    My bluetooth device isn't Intel, There is Realtek Bluetooth Adapter 4.2

    What should i do?

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  2. Anonymous
    2020-12-18T20:43:38+00:00

    If you want to try downgrading the bluetooth driver to the 21.110.0.3 version, I recommend you to download it from the Microsoft catalog. Intel dosen't keep deprecated versions anymore:

    https://www.catalog.update.microsoft.com/Search.aspx?q=hp%20bluetooth

    In my case (20H2 Windows version) I downloaded the following file:

    Windows 10, Vibranium and later, Servicing Drivers,Windows 10, Vibranium and later, Upgrade & Servicing Drivers

    http://download.windowsupdate.com/c/msdownload/update/driver/drvs/2020/07/3c8839f8-c401-42b3-b5b9-6123fb058dc2\_575c2c8f670bdd0be118e419a453b75d7e0e2398.cab

    Decompress the cab file (7-zip worked for me), go to the BT driver in the Control Panel, search for the controller tab, the update button, search my PC, choose from a list, use disk, and search for the inf file in the folder where you unzipped the driver.

    Or, uninstall de BT driver, unzip the cab file and follow one of these options:

    https://www.tenforums.com/tutorials/66346-install-cab-file-windows-10-a.html

    The trick worked for a while in my case. I'm back to the cable.

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  3. Anonymous
    2020-12-18T17:19:51+00:00

    Is there another place to get these drivers? I can't figure out how to download the drivers on that site 

    Try the dell website and download the drivers from there

    https://www.dell.com/support/home/en-uk/drivers/driversdetails?driverid=448rw

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  4. Anonymous
    2020-12-18T09:11:20+00:00

    Is there another place to get these drivers? I can't figure out how to download the drivers on that site

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  5. Anonymous
    2020-12-14T22:11:43+00:00

    I don't get how this driver identifier site works, when I go to download it just downloads their driver identifier tool that scans my PC, but there's no apparent way to actually download drivers on their site.

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