xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-11-13T10:17:42+00:00

    In my case the device is working through USB (apart from the Share button) but none of the buttons are working in games via Bluetooth. I have tested this on multiple titles.

    I'm using this controller on a Windows 10 Home, Single Language (OS BUILD: 19042.630)

    Even updated the firmware to 5.5.2641.0 using the Xbox Accessories App (version: 300.2011.9001.0).

    joy.cpl shows "Controller (Xbox One for Windows)" when connected via USB and "Bluetooth LE XINPUT compatible input device" when I pair it via Bluetooth.

    Is there something I'm missing here?

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  2. Anonymous
    2020-11-13T07:43:05+00:00

    i do everythink

    1 update windows

    2 update pad wia usb cable

    the Bt dot work windows see the pad (is connected) but in games not  work

    via cable usb c  works perfekt !!!

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  3. Anonymous
    2020-11-13T03:08:22+00:00

    I updated the controller firmware and Windows 10 and am getting the same issues as some here still.

    Plugged in the controller is recognized just fine, except for the Share button since it seems to be using the Xbox One drivers.

    However, in bluetooth mode some of the games are completely confused by the new d-pad and the trigger buttons, and XINPUT just don't work with them.  Seems like the bluetooth drivers are still not 100% built for this gamepad since Windows seems to be using a generic "Bluetooth LE XINPUT compatible input device" drivers instead.

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  4. Anonymous
    2020-11-12T19:56:01+00:00

    So, does the share button work for anyone?

    I'm using the official big dongle rather than bluetooth, and the controller is basically working. It appears as "XINPUT compatible HID device" in the settings rather than series x controller or whatever. Using the xbox accessories app test mode, all the other buttons work except the share button.

    So I can play games and stuff, just the one new thing this controller has doesn't seem to work anywhere.

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  5. Anonymous
    2020-11-12T18:51:49+00:00

    ***SOLUTION***

    Very simple fix guys. I was having the same issue as most of you here - Xbox controller connected and recognised but not working.

    Follow the below steps;

    1. Make sure the latest Windows update has installed and isn't pending etc.
    2. Unpair your Xbox controller from your bluetooth settings
    3. Plug controller in to PC via USB cable
    4. Download and launch Xbox Accessories app
    5. You will see a message on Xbox Accessories saying that an update is required for the controller
    6. Click the the update required button
    7. One update is complete re connect your Xbox controller via bluetooth 
    8. Done

    As mentioned with multiple previous posts... This does work for the most part... but there are still issues when connecting with Bluetooth...  Although it could be certain PC setups/hardware.

    As of late last night, it still has issues with Steam/Steam Games, that could be something to do with Valve needing to update.  Currently the Steam controller settings now populates it as a Xbox One controller as well as a 16 axis gamepad when connected via Bluetooth.  Buttons don't seem to be mapped correctly and buggy experience when even trying to navigate in Steam Big Picture Mode.  The left analog stick is hyper sensitive and certain areas of the menu pressing A to launch a game doesn't work or you get a different menu that pops up.  Plugging the controller direct to USB all issues resolved at the moment. 

    I initially posted when trying to play AC: Valhalla when launching the game it was consistent controller disconnect and reconnects on the screen and unable to use the controller Bluetooth wireless.  Plugged in is fine.

    Only last night I saw there was another optional intel Bluetooth driver for my setup (already installed an optional update the previous day, I have a Asus X570-E Gaming motherboard) which after unpairing/uninstalling the new xbox series x controller, multiple restarts trying to get it to work with Steam and repairing it now seems to work without disconnects in Valhalla.  I didn't play extended periods of time just testing.  I haven't tried other games as primarily I play FPS with mouse and keyboard, just wanted a controller to play certain games.

    From what I'm reading if you are using a xbox controller adapter dongle for wireless these issues are remedied.  So I'm leaning towards an issue with the Bluetooth drivers for the controller, something with windows, or the controller firmware .  I do not have access to the windows preview update as some people mentioned.  Only the 20H2

    Update: controller still is buggy in Steam Big Picture Mode connected with bluetooth wireless.  In big picture mode I did launch Star Wars Squadrons with my mouse, in game it shows loading controller config and controller appears to be working.  I did get a low battery notification from windows, looking at the bluetooth settings it shows 0% which is incorrect since it was just at 100%.

    Update 2: Steam has a fix for the controller issue.  Have to download the latest beta version of Steam, easy to enable beta participation in Account menu in Settings.  Tested and everything seems to be working properly.

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