xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-11-20T20:35:43+00:00

    Have BT 5.0, "Intel(R) Wireless Bluetooth (R) " 22.0.0.2 (latest) and have installed and uninstalled the drivers several times, both the bluetooth and the controller ones. But I agree that it could be related to the new "Bluetooth LE XINPUT compatible input device" (year 2020) or the old "Xbox wireless Controller 987********" (year 2006).

    My controller suffers from random microcuts even if not connected to any game platform.

    Drivers associated with the controller via BT (the first two from 2020 and the rest from 2006)

    Drivers associated with the controller via USB (the first from 2006 and the rest from 2020)

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  2. Anonymous
    2020-11-20T19:37:44+00:00

    I think to me things are pointing towards the bluetooth device if you have one built in your PC.

    Can you connect any bluetooth device to your PC other the wireless controller e.g. bluetooth mouse, ear buds etc?

    If you have bluetooth, make sure it above bluetooth version 4.0.

    I would check by typing in windows search  Computer Management, expand on Bluetooth, uninstall anything the xbox wireless Controller if it is there. Then find out your Bluetooth device make you are using e.g. my one Intel(R) Wireless Bluetooth (R) - yours might be something else. Then download the latest Bluetooth drivers for it.

    Uninstall Bluetooth in add/remove programs then install the latest Bluetooth drivers

    Good luck!

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  3. Anonymous
    2020-11-20T17:21:07+00:00

    Hi thanks for taking the time and responding to the issue with the new series x controller not working with PC on all video games most video games I've already tried all the suggestions that you made that was the first thing that I always do when I get a new controller my windows is always up to date I have the Xbox accessories app and I always download the latest firmware that was all done before I even tried the controller so the issue still continues there still is no fix I just returned the controller and using the old Xbox controller until this issue gets resolved

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  4. Anonymous
    2020-11-20T10:09:09+00:00

    I have the system up to date to the levels you indicate: controller, operating system, xbox application... From what I understand, if the platform is at the indicated level, from Microft it is suggested that the problem is on the game platform to which you connect? With COD: warzone nor COD:black Ops Cod War the controller doesn't work via bluetooth. Should I be the one to claim it to Blizzard and to each one of the studios? It has been 10 days since I received it and the problem still persists.

    Some other user has commented in the forum that has solved the problem by installing, through the Windows Insider program, an update that is in the development channel, without any game provider applying any measure. How true is this information? Will any update be released, by Microsoft and soon, of any of the components of the xbox platform for PC?

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  5. Sumit 44,306 Reputation points Volunteer Moderator
    2020-11-20T09:21:16+00:00

    From the post on the Xbox forums: Known Issues on Xbox Series X|S - Microsoft Community

    New Xbox Wireless Controllers on Windows 10

    • Known Issue: Some users are experiencing no button input in games with New Xbox Wireless Controllers (the controller packaged with the Xbox Series X|S) when connected via Bluetooth to Windows 10.
    • Workaround: If you are experiencing this issue please ensure you have the latest servicing update on Windows. You can find available windows update by going to Settings > Update & Security > Windows Update > Check for Updates on your Windows 10 PC. In some cases, there may be a button that says “View optional updates”, and you may be required to click there to find the update.

    Once that is complete you will also need to make sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app.

    • To check your update history, you can go to  Start menu > Settings > Update & Security > Windows Update > View update history. If your KB number for your OS Build is greater than the one listed below, then you are good to go as it will include the necessary updates. If you are unaware which OS Version you have installed, you can easily check this by going to: Settings > System > About.
      • Supported Windows Build Numbers:
        • For 2004: 10C Win 10 2004 (20H1)
          • **Version:**2004-OS Build 19041.610 and 20H2-OS Build 19042.610
          • Requires: KB 4580364
        • **For 1909:**10C Win 10 1909 (19H2)
          • **Version:**1903-OS Build 18362.1171 and 1909-OS Build 18363.1171
          • Requires: KB 4580386
        • **For 1903:**10C Win 10 1903 (19H1)
          • Version: 1903-OS Build 18362.1171 and 1909-OS Build 18363.1171
          • Requires:KB 4580386
        • For 20H2: 10C Win 10 20H2 (20H2)
          • Version: 2004-OS Build 19041.610 and 20H2-OS Build 19042.610
          • Requires:KB 4580364
    • How to update your controller via the Xbox Accessories app:
    • Known Issue: Some users unable to get their New Xbox Wireless Controller to work with various games on Steam.
    • Workaround: There is a fix for this issue included in the Steam beta client and you can participate in the Steam client beta by following the steps posted here. Once those are complete, remember to restart your Steam client for the changes to take effect.

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