xbox series x controller via bluetooth not recognized in games

Anonymous

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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170 answers

Anonymous

2020-12-02T12:29:32+00:00

Hi CRCasper,

I had the same problem as you when i first got the controller only worked on cable. Until i updated Windows to 20H2 and used the accessories apps to update to the latest firmware on the controller. I updated my BIOS too on my system and bluetooth drivers just to make sure everything was updated.

Not sure, if the controller works on the latest hardware as i brought my laptop 5 months ago.

I did a screenshot of my windows updates for you to compare if that helps

In Control Panel, navigate to Programs > Programs and Features.

Click on 'View Installed Updates' to see the full list of additional updates.

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Anonymous

2020-12-02T11:12:06+00:00

Just like to add that I am also having this issue. Controller works fine plugged into USB, but once on Bluetooth then it's not correctly recognised by Windows, Steam, or any games. Definitely not an issue with Steam, games, or my Bluetooth, it's a problem between the controller and Windows. Really disappointing to see a Microsoft product not working correctly with the Microsoft software, but nowadays I guess I'm not surprised. Keen to see a solution to this soon or I guess I'll see what alternative bluetooth controllers are around.
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Anonymous

2020-12-01T17:16:04+00:00

Sorry to hear your issue bro,

I would go through this page (think you done most of it) then if nothing works open a complaint in the Feedback Hub

https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-10-723e092f-03fa-858b-5c80-131ec3fba75c

Go to the section click on Open Feedback Hub then ask them for compensation :)

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Anonymous

2020-12-01T17:14:01+00:00

I have updated Windows 20H2 with the latest fix: KB4586853, and I keep suffering from random disconnections while I am in BT, even if I am not connected to any game (this was happening from the beginning). Apparently, the drivers have not been updated. Neither the "xbox accessories" application nor the controller firmware. Still waiting for a solution.

Hi DS,

I would go through this page (think you done most of it) then if nothing works open a complaint in the Feedback Hub

https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-10-723e092f-03fa-858b-5c80-131ec3fba75c

Go to the section click on Open Feedback Hub then ask them for compensation :)

Guys, please subscribe to help support my youtube channel, keeps me involved and to help everyone.

DumDumTech channel is

https://www.youtube.com/channel/UCSHppY903pi0as5d\_DDo9Og
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Anonymous

2020-12-01T16:37:36+00:00

I am having the exact same problem since day one the controller came out it's not working with the game bar either the battery indicator says the battery is dead when it's fully charged it keeps going in and out of signal it doesn't work with most games The only way it works is if you have it wired when that's pointless for me I bought it so I can have a wireless controller please Microsoft releasing update fix this issue I also have the latest Windows 10 updates updated the controller firmware installed all optional updates the controller is hooked up fine The Xbox one controllers work flawlessly these new Xbox series x controllers do not
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