xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

==========================================

Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

170 answers

Sort by: Most helpful
  1. Anonymous
    2020-11-10T16:00:26+00:00

    I'm running into the following issue;

    Connects with bluetooth flawlessly. Controller is recognised and even displays the battery level. However, it is not recognised at all in some games and in other games (Resident Evil 2 remake for example) it works but the button mapping is all over the place i.e. it thinks A is B etc. As well as this, some of the buttons don't work at all.

    Using the official MS adapter fixes all these issues, but it would be nice if this worked without the need - I mean my ps4 controller connects to my pc and works perfectly in every game without and adapter, why doesn't an Xbox series X controller do the same?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-11-10T15:22:40+00:00

    Hi, 

    Same probleme here! 

    Succefully paired via Bluetooth but doesn't work and doesn't recognize in Xbox accessories.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-11-10T15:07:03+00:00

    Hello, I am having this problem to. It even says in the booklet in the box that it should connect via bluetooth. Microsoft, please release drivers!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-11-10T13:24:21+00:00

    See my earlier post. An xbox wireless adapter will make it work.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-11-10T12:35:57+00:00

    Im having this issue too, connects fine via bluetooth but just doesn’t work in game or in steam big picture mode.

    Controls work if I plug in the USB cable but I would prefer wireless as the only reason I even bought the thing to begin with was so I could connect it to my PC without a dongle.

    I’ve tried everything, updated bluetooth drivers, windows 10, downloded the xbox accessories app and updated the controller, still nothing.

    If I cant make it work in 7 days im gonna have to return it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments