Following the advice of another user I have installed Intel's bluetooth drivers v21.110.0.3 and, at last, it works. It was the only option left to apply and the one that I was reluctant to use. I was hoping that the incompatibility problem of the latest Intel drivers with the controller's bluetooth would be solved. But a month later I have given up. It already works with the COD games and hopefully with Cyberpunk.
xbox series x controller via bluetooth not recognized in games
I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.
However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.
Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!
==========================================
Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.
Windows for home | Windows 10 | Gaming
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
170 answers
Sort by: Most helpful
-
Anonymous
2020-12-07T22:11:30+00:00 -
Anonymous
2020-12-03T07:27:17+00:00 In my case, the controller works fine in some games but does not get recognized in others (such as Sekiro) or gets recognized as a BT input device (in NBA2k21). Windows 10 fully updated, BT drivers updated and Gamepad updated through the app. Same problem. Borrowed a Xbox wireless adapter and problem solved! Recognized everywhere....
-
Sumit 44,306 Reputation points Volunteer Moderator2020-11-20T09:21:16+00:00 From the post on the Xbox forums: Known Issues on Xbox Series X|S - Microsoft Community
New Xbox Wireless Controllers on Windows 10
- Known Issue: Some users are experiencing no button input in games with New Xbox Wireless Controllers (the controller packaged with the Xbox Series X|S) when connected via Bluetooth to Windows 10.
- Workaround: If you are experiencing this issue please ensure you have the latest servicing update on Windows. You can find available windows update by going to Settings > Update & Security > Windows Update > Check for Updates on your Windows 10 PC. In some cases, there may be a button that says “View optional updates”, and you may be required to click there to find the update.
Once that is complete you will also need to make sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app.
- To check your update history, you can go to Start menu > Settings > Update & Security > Windows Update > View update history. If
your KB number for your OS Build is greater than the one listed below, then you are good to go as it will include the necessary updates. If you are unaware which OS Version you have installed, you can easily check this by going to: Settings > System > About.
- Supported Windows Build Numbers:
- For 2004: 10C Win 10 2004 (20H1)
- **Version:**2004-OS Build 19041.610 and 20H2-OS Build 19042.610
- Requires: KB 4580364
- **For 1909:**10C Win 10 1909 (19H2)
- **Version:**1903-OS Build 18362.1171 and 1909-OS Build 18363.1171
- Requires: KB 4580386
- **For 1903:**10C Win 10 1903 (19H1)
- Version: 1903-OS Build 18362.1171 and 1909-OS Build 18363.1171
- Requires:KB 4580386
- For 20H2: 10C Win 10 20H2 (20H2)
- Version: 2004-OS Build 19041.610 and 20H2-OS Build 19042.610
- Requires:KB 4580364
- For 2004: 10C Win 10 2004 (20H1)
- Supported Windows Build Numbers:
- How to update your controller via the Xbox Accessories app:
- Download the Xbox Accessories app from the Microsoft Store here: https://www.microsoft.com/p/xbox-accessories/9nblggh30xj3
- Connect your New Xbox Wireless controller to your PC with these steps here: https://support.xbox.com/help/hardware-network/controller/connect-xbox-wireless-controller-to-pc
- And finally update the firmware on your controller with the steps listed here: https://support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller
- Make sure to look for the section labeled as “Update on PC”
- Known Issue: Some users unable to get their New Xbox Wireless Controller to work with various games on Steam.
- Workaround: There is a fix for this issue included in the Steam beta client and you can participate in the Steam client beta by following the steps posted here. Once those are complete, remember to restart your Steam client for the changes to take effect.
-
Anonymous
2020-11-12T08:35:57+00:00 Made sure that Windows 10 is updated (currently in 20H2), the Xbox Accessories is updated (300.2011.9001.0) and the controller itself is updated (5.5.2614.0).
You can update the firmware on the controller by either pairing with annold xbox or new one or using thr Accessories app on Windows.
Youll need s usb-c cable to update via Xbox accessories on Windows.
make sure to unpair the controller and repair after all the update’s.
the device now should have a slightly different name and end with 4 digit number so Xbox Wireless Controller ****
This does help recognize the new xbox controller in windows via bluetooth, however it still does not function correctly when playing games. In Steam you see 2 different controllers detected, a generic 16 axis one and a xbox one controller. Even when hiding the generic 16 axis controller, Scrolling with analog seems very sensitive or double inputs, also in Steam big picture mode it doesn't even work to launch a game, the buttons don't seem to be mapped correctly even with the xbox controller setting checked. I press "A" and I get some search library popup etc. When trying to play Assassins Creed Valhalla with Ubisoft connect and controller is connected via bluetooth, it constantly shows the controller being disconnected and not even usable.
All these issues are remedied when you plug in the new xbox series x contrller via USB cable... So it's something to do with the bluetooth driver/connection.
Yes I did use the XBOX accessories app and updated the firmware on the new xbox controller and installed the optional windows 20H2 update.
Update: I saw there was an optional intel bluetooth update in windows update. This update fixed the disconnects when playing Assassins Creed Valhalla. Still having issues with Steam
Update 2:
Steam Big Picture mode, the controller does not seem to work properly still, however I just tried playing Star Wars Squadrons in steam, I navigated with my mouse to launch the game, in game the controller config shows loaded and controller seems to function properly. I did get a windows message that the battery needs to be recharged and is a 0% which is incorrect. This controller I have is brand new with brand new batteries.
Update 3:
Steam Support responded back to me in regards to Controller Settings menu issues as well as Big Picture Mode issues. Both have been resolved with the latest beta version of Steam. Easy to participate and download the beta version of steam in the Account Menu in Settings. Beta Participation
-
Anonymous
2020-11-11T11:34:23+00:00 I have tried everything: Windows 10 - updated. The same goes for the controller and accessories app - NOTHING.
While using a cable - windows 10 can recognize the controller. The moment I disconnect it and it switches to wireless Windows 10 forgets about it and sees a peculiar 16 axis pad form another planet.
I am not even angry anymore ... it's so stupid that it makes me laugh... A current Microsoft operating system DOES NOT recognize a Microsoft current gen gaming pad that is supposed to work with it - can you believe it?
I don't know how are things right now at Microsoft but there is a serious problem between "operating system guys" and "xbox guys" - some of the must be living in a parallel universe...
Pathetic - really....