xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

==========================================

Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

170 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-11-10T15:52:20+00:00

    same here: 16 axis controller...

    why can't ms even test the **** before it sells for a lot of money. alternatively, if i have to use the thing by cable, i could have spent 40€ less or run my old one over the stupid adapter.

    MS FIX your SH** ASAP

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2020-11-10T14:26:34+00:00

    Thanks for the info. But this controller should've worked with bluetooth without buying extra dongle as they advertised. Guess will have to return it if they dont fix it soon.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-11-10T12:49:28+00:00

    I have the exact same issue. At first, this new controller failed to connect keep killing my bluetooth driver and causing my bluetooth dongle offline. After I finally solved it and get it connected, Windows doesn't recognise it as xbox controller as usual but shows "6 axis 16 button controller with hat". Use windows controller setting to check buttons, there is X Axis missing altogether (right stick), the Z axis which should be your triggers is linked to right stick, ABXY buttons are not the usual 3456 buttons. In one word its everywhere... ./facepalm for day one

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-11-10T06:03:58+00:00

    I got this one https://www.amazon.com/gp/aw/d/B08FT4KGM3?psc=1&ref=ppx_pop_mob_b_asin_titlecipron uts the cheapest and still works

    Was this answer helpful?

    0 comments