Possible "PC Solutions" scam?

Anonymous
2020-11-05T18:16:38+00:00

Recieve an email fron PC Solutions stating a payment of $329.00 was recieved by auto renewal for my Firewall Security Plan. I have never dealt with this company and wondered if anyone had the same problem. I called to inquire and they could give me no info about my'account". But, they wanted me to use the "Teamviewer" app to cancel the account. That did not sound right. Supposedly it's the only was to cancel the transaction. HELP!

Windows for home | Windows 10 | Security and privacy

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Anonymous
2020-11-05T18:27:51+00:00

Yes, it's a scam Do not use TeamViewer. It will let them take control of your and royally screw things up. There is no transaction to cancel. Just ignore their message.

In fact you should never let *anyone* take control of your computer, using TeamViewer or anything else, unless it's someone you know and trust impilcitly, both with regard to his honesty and technical skills.

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Van S 24,465 Reputation points Independent Advisor
2020-11-05T18:33:51+00:00

Hi, I am Van. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

It is a scam, as you have stated you don't have any history with that company. What I can suggest is just ignore them if they call you or block and mark their email spam on your mail app. Don't follow on whatever they told you to do. Because most likely they were trying to access your machine and hack it.

Please let me know if you have any further questions. I will be glad to help.

Best regards,

Van

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  1. Van S 24,465 Reputation points Independent Advisor
    2020-11-05T19:59:26+00:00

    Hi Kingonawing,

    You are most welcome, yes they will control your PC if you give him your TeamViewer ID and password. So do a background check first on the caller or company that is trying to deceive you. Should you need further assistance please do not hesitate to reach out to us on the usual channel.

    Best regards,

    Van

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  2. Anonymous
    2020-11-05T19:52:59+00:00

    Thanks for the quick responce, Van. I thought there was something fishy when he wanted me to go on Team Viewer so I could cancel the account. I believe that takes control of my computer? He sai8d it will take 24 hours to appear on my credit card, so I will be vigilant. Thanks again

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