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Recieve an email fron PC Solutions stating a payment of $329.00 was recieved by auto renewal for my Firewall Security Plan. I have never dealt with this company and wondered if anyone had the same problem. I called to inquire and they could give me no info about my'account". But, they wanted me to use the "Teamviewer" app to cancel the account. That did not sound right. Supposedly it's the only was to cancel the transaction. HELP!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, it's a scam Do not use TeamViewer. It will let them take control of your and royally screw things up. There is no transaction to cancel. Just ignore their message.
In fact you should never let *anyone* take control of your computer, using TeamViewer or anything else, unless it's someone you know and trust impilcitly, both with regard to his honesty and technical skills.
Hi, I am Van. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.
It is a scam, as you have stated you don't have any history with that company. What I can suggest is just ignore them if they call you or block and mark their email spam on your mail app. Don't follow on whatever they told you to do. Because most likely they were trying to access your machine and hack it.
Please let me know if you have any further questions. I will be glad to help.
Best regards,
Van
same here. did you gat your money back??
Suspected a scam so I never followed through. Checked my credit cards and no charges were made.
This Is a Scam. I got caught up in It as well and they charged two phones and then try to have me ebay gift cards. They turn your computer monitor black and go searching computer for any key info they can find. I got my money back on phones but a nightmare to have a IT team go thru my computer for added software and then change every password I have. DONT FALL FOR IT. PC solutions tried again yesterday with mcafee. First time was norton.
THIS IS THE EMAIL I GOT. TOTAL SCAM. I CALLED THEM BUT DIDN'T GIVE ANY PERSONAL INFO OTHER THAN MY EMAIL WHICH THEY ALREADY HAVE. SUPPOSINGLY BASED OUT OF MIAMI. ASK THEM WHAT THERE FAVORITE RESTARURANT IS IN MIAMI, BECAUSE HE WAS DEF NOT FROM MIAMI.
Thank You for your payment. Your account has been debited with $447.29 for the auto renewable plan of your Norton family. The charges might reflect within a few moments to 24 hours. For any query or assistance please reach out to us @ +1 (209) 600-4898.
Invoice Number –
Product
Issue Date
Expiration Date
Qty
Amount
Firewall Security 360 Plan
February, 02, 2021
February , 03, 2026
1
$447.29
PC Solution
3856 Raleigh Street 2nd Lane
Miami, Florida
33101-129
pc-solutions-squarelogo-1424926717558.png We are an associate of the Geek Squad.
In addition, we are compensating you for this inconvenience cost, offering you an Amazon gift card with a balance of $89.99, which you can use for online shopping.
You are important:-
In case of any dispute or query or to cancel the subscription please reach out to our support team @ toll free
+1 (209) 600-4898. and get a full refund. Please note you have 24 hours to report a dispute.
Thank You.
#PCSolutions_FirewallTeam#
