Hi Greg
Please provide a photo of the screen that shows the partitions on your hard drive, so I may work out what is happening . . .
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Checks system requirements. Everything is a go.
Did the download.
Got message: "We couldn't update the system reserved partition."
How do I continue?
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Hi Greg
Please provide a photo of the screen that shows the partitions on your hard drive, so I may work out what is happening . . .
got to the point of selecting the hard drive to clean install windows on and it said the partition couldn't be found.
Hi Greg
Okay, then, I think the best and probably only option now is a full clean install of Windows 10, you will need access to another working PC to create the bootable Windows 10 USB . . .
Click this link:
https://www.microsoft.com/en-us/software-downlo...
to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool
Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS) to begin installing Windows 10
Since you previously had Windows 10 installed and activated on that PC during the installation process skip the steps which ask for a product key and select the option 'I am Reinstalling Windows 10 on this PC', and activation will not be an issue, your PC will have a digital entitlement stored on the Microsoft Activation Servers
Make sure you install the same Edition of Windows 10 (Home, Pro . . . etc.) you previously had installed to avoid Activation issues
Yes. Did that just before the crash and burn.
Hi Greg
Do you have a backup of your personal files?