H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous
2020-10-07T00:03:20+00:00

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

160 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-06-14T12:01:40+00:00

    Thank You.

    Now that I know I'm in the correct place, can I still complete the rest of the steps if the file "Datastore" is not there?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-06-14T16:50:28+00:00

    It is worth a try.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-06-16T17:20:07+00:00

    Thank You :)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-21T20:29:49+00:00

    I posted the original question regarding 2019 software. I solved the problem with 2020 by downloading that year's software onto a different computer and not updating. Worked fine for first quarter of 2021. Then the computer did an update on its own. Now the program says "can't open, encountered an error". Obviously something in a Microsoft update is screwing things up again. I tried downloading the 2020 update from Block's site. No effect.

    Does anyone have any thoughts on this? July 31 and Sept 15 filings are right around the corner. I cannot believe that Block does not have a workaround for this problem.

    Also, I was to have received the program disk from Block when I purchased the download from their site 1/31/21 and I just called today to find out where it is because I have not received it.

    I am not feeling all warm and fuzzy over Block at this point.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-07-21T20:39:35+00:00

    The workarounds are posted several times previously in this thread. They are a pain, you have to follow instructions exactly, and when Windows does a major update again, you'll have to repeat. Back up your work and/or save returns as PDFs.

    Was this answer helpful?

    0 comments