H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous
2020-10-07T00:03:20+00:00

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-10-13T21:08:07+00:00

    Hi and thanks for reaching out. My name is William. I'm a Microsoft Windows Certified Professional and Systems Administrator. I'll be happy to help you out today.

    What, if any, details are in the error message, including numerical codes?

    Did anyone parse the Event logs? Usually they contain come basic information about the application crash at runtime. Feel free to provide your event logs. To do this, open the Event Viewer > Windows Logs > right-click Applications and System logs respectively > Save all events as...

    You can upload the files to OneDrive, Google Drive, Dropbox or some other file sharing service and share the link here.

    C:\Users\lucyc\OneDrive\Documents\H&R Block Business\2019 hr block event file.evtx

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  2. Anonymous
    2020-10-13T21:10:12+00:00

    Session Summary Information:

    Date/Time: 10/13/2020 4:29:39 PM

    ApplicationVersion: 19.2.7348.20130

    CommandLine: "C:\Program Files (x86)\H&R Block Business\H&R Block Business 2019\HRB.Business.exe"

    CurrentCultureName: en-US

    CurrentUICultureName: en-US

    DnsDomainName:

    Duration: 00:00:26.9162868

    HostName: LAPTOP-O2BQF91N

    MemoryMB: 8103

    OSArchitecture: Amd64

    OSCultureName: en-US

    OSFullNameWithServicePack: Windows 10

    OSVersion: 10.0.19041

    ProcessorCores: 4

    OSVersion: 10.0.19041

    RuntimeVersion: 4.0.30319.42000

    OSVersion: 10.0.19041

    TerminalServer: False

    Prism.Modularity.ModuleInitializeException: An exception occurred while initializing module 'TransitionProcessorResolverModule'.

        - The exception message was: Resolution of the dependency failed, type = 'HRB.Business.Interview.Transitions.TransitionProcessorResolverModule', name = '(none)'.

    Exception occurred while: while resolving.

    Exception is: CompositionException - The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.

    1. This instance cannot be used because it encountered a fatal error

    Resulting in: Could not open transactional storage: C:\ProgramData\H&R Block Business\H&R Block Business 2019\DataStore\Data

    Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Element: Sfs.Max.Infrastructure.MaxFormsetServerHost -->  Sfs.Max.Infrastructure.MaxFormsetServerHost -->  AssemblyCatalog (Assembly="Sfs.Max.Infrastructure, Version=19.2.7348.20109, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") -->  Sfs.Max.Infrastructure.MaxFormsetServerHost -->  AssemblyCatalog (Assembly="Sfs.Max.Infrastructure, Version=19.2.7348.20109, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter="formsetEnvironment", ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.

    Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter="formsetEnvironment", ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") -->  HRB.Business.Interview.Transitions.ImportTransitionProcessor -->  AssemblyCatalog (Assembly="HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName="HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.

    Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName="HRB.Business.Interview.Transitions.ITopicTransitionProcessor") -->  HRB.Business.Interview.Transitions.ImportTransitionProcessor -->  AssemblyCatalog (Assembly="HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null")

    At the time of the exception, the container was:

      Resolving HRB.Business.Interview.Transitions.TransitionProcessorResolverModule,(none)

      Resolving parameter 'processors' of constructor HRB.Business.Interview.Transitions.TransitionProcessorResolverModule(Prism.Events.IEventAggregator eventAggregator, System.Collections.Generic.IEnumerable`1[[HRB.Business.Interview.Transitions.ITopicTransitionProcessor, HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null]] processors)

        Resolving System.Collections.Generic.IEnumerable`1[HRB.Business.Interview.Transitions.ITopicTransitionProcessor],(none)

        Check the InnerException property of the exception for more information. If the exception occurred

        while creating an object in a DI container, you can exception.GetRootException() to help locate the

        root cause of the problem. ---> Unity.Exceptions.ResolutionFailedException: Resolution of the dependency failed, type = 'HRB.Business.Interview.Transitions.TransitionProcessorResolverModule', name = '(none)'.

    Exception occurred while: while resolving.

    Exception is: CompositionException - The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.

    1. This instance cannot be used because it encountered a fatal error

    Resulting in: Could not open transactional storage: C:\ProgramData\H&R Block Business\H&R Block Business 2019\DataStore\Data

    Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Element: Sfs.Max.Infrastructure.MaxFormsetServerHost -->  Sfs.Max.Infrastructure.MaxFormsetServerHost -->  AssemblyCatalog (Assembly="Sfs.Max.Infrastructure, Version=19.2.7348.20109, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") -->  Sfs.Max.Infrastructure.MaxFormsetServerHost -->  AssemblyCatalog (Assembly="Sfs.Max.Infrastructure, Version=19.2.7348.20109, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter="formsetEnvironment", ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.

    Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter="formsetEnvironment", ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") -->  HRB.Business.Interview.Transitions.ImportTransitionProcessor -->  AssemblyCatalog (Assembly="HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName="HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.

    Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName="HRB.Business.Interview.Transitions.ITopicTransitionProcessor") -->  HRB.Business.Interview.Transitions.ImportTransitionProcessor -->  AssemblyCatalog (Assembly="HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null")

    At the time of the exception, the container was:

      Resolving HRB.Business.Interview.Transitions.TransitionProcessorResolverModule,(none)

      Resolving parameter 'processors' of constructor HRB.Business.Interview.Transitions.TransitionProcessorResolverModule(Prism.Events.IEventAggregator eventAggregator, System.Collections.Generic.IEnumerable`1[[HRB.Business.Interview.Transitions.ITopicTransitionProcessor, HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null]] processors)

        Resolving System.Collections.Generic.IEnumerable`1[HRB.Business.Interview.Transitions.ITopicTransitionProcessor],(none)

     ---> System.ComponentModel.Composition.CompositionException: The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.

    1. This instance cannot be used because it encountered a fatal error

    Resulting in: Could not open transactional storage: C:\ProgramData\H&R Block Business\H&R Block Business 2019\DataStore\Data

    Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Element: Sfs.Max.Infrastructure.MaxFormsetServerHost -->  Sfs.Max.Infrastructure.MaxFormsetServerHost -->  AssemblyCatalog (Assembly="Sfs.Max.Infrastructure, Version=19.2.7348.20109, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.

    Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") -->  Sfs.Max.Infrastructure.MaxFormsetServerHost -->  AssemblyCatalog (Assembly="Sfs.Max.Infrastructure, Version=19.2.7348.20109, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter="formsetEnvironment", ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.

    Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter="formsetEnvironment", ContractName="Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") -->  HRB.Business.Interview.Transitions.ImportTransitionProcessor -->  AssemblyCatalog (Assembly="HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null")

    Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName="HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.

    Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName="HRB.Business.Interview.Transitions.ITopicTransitionProcessor") -->  HRB.Business.Interview.Transitions.ImportTransitionProcessor -->  AssemblyCatalog (Assembly="HRB.Business, Version=19.2.7348.20130, Culture=neutral, PublicKeyToken=null")

       at System.ComponentModel.Composition.Hosting.CompositionServices.GetExportedValueFromComposedPart(ImportEngine engine, ComposablePart part, ExportDefinition definition)

       at System.ComponentModel.Composition.Hosting.CatalogExportProvider.GetExportedValue(CatalogPart part, ExportDefinition export, Boolean isSharedPart)

       at System.ComponentModel.Composition.Hosting.CatalogExportProvider.CatalogExport.GetExportedValueCore()

       at System.ComponentModel.Composition.Primitives.Export.get_Value()

       at System.ComponentModel.Composition.ExportServices.GetCastedExportedValueT

       at System.ComponentModel.Composition.ExportServices.<>c__DisplayClass13_0`2.<CreateSemiStronglyTypedLazy>b__1()

       at System.Lazy`1.CreateValue()

       at System.Lazy`1.LazyInitValue()

       at System.Lazy`1.get_Value()

       at Sfs.Max.Infrastructure.MefUnityIntegration.EnumerableResolutionStrategy.<>c__91.&lt;ResolveEnumerable&gt;b__9_0(Lazy1 part)

       at System.Linq.Enumerable.WhereSelectListIterator`2.MoveNext()

       at System.Collections.Generic.List1.InsertRange(Int32 index, IEnumerable1 collection)

       at Sfs.Max.Infrastructure.MefUnityIntegration.EnumerableResolutionStrategy.ResolveEnumerableT

       at Sfs.Max.Infrastructure.MefUnityIntegration.EnumerableResolutionStrategy.PreBuildUp(IBuilderContext context)

       at Unity.Builder.BuilderContext.NewBuildUp(Type type, String name, Action`1 childCustomizationBlock)

       at Unity.ResolverPolicy.NamedTypeDependencyResolverPolicy.Resolve(IBuilderContext context)

       at lambda_method(Closure , IBuilderContext )

       at Unity.ObjectBuilder.BuildPlan.DynamicMethod.DynamicBuildPlanGenerationContext.<>c__DisplayClass16_0.<GetBuildMethod>b__0(IBuilderContext context)

       at Unity.ObjectBuilder.BuildPlan.DynamicMethod.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)

       at Unity.Strategies.BuildPlanStrategy.PreBuildUp(IBuilderContext context)

       at Unity.UnityContainer.ThrowingBuildUp(IBuilderContext context)

       --- End of inner exception stack trace ---

       at Unity.UnityContainer.ThrowingBuildUp(IBuilderContext context)

       at Unity.UnityContainer.Resolve(Type typeToBuild, String nameToBuild, ResolverOverride[] resolverOverrides)

       at Unity.UnityContainerExtensions.Resolve(IUnityContainer container, Type t, ResolverOverride[] overrides)

       at Prism.Unity.Ioc.UnityContainerExtension.Resolve(Type type)

       at Prism.Modularity.ModuleInitializer.CreateModule(String typeName)

       at Prism.Modularity.ModuleInitializer.CreateModule(IModuleInfo moduleInfo)

       at Prism.Modularity.ModuleInitializer.Initialize(IModuleInfo moduleInfo)

       --- End of inner exception stack trace ---

       at Prism.Modularity.ModuleInitializer.HandleModuleInitializationError(IModuleInfo moduleInfo, String assemblyName, Exception exception)

       at Prism.Modularity.ModuleInitializer.Initialize(IModuleInfo moduleInfo)

       at Prism.Modularity.ModuleManager.LoadModulesThatAreReadyForLoad()

       at Prism.Modularity.ModuleManager.LoadModuleTypes(IEnumerable`1 moduleInfos)

       at Prism.Modularity.ModuleManager.LoadModulesWhenAvailable()

       at Prism.Modularity.ModuleManager.Run()

       at Prism.Unity.UnityBootstrapper.InitializeModules()

       at HRB.Business.BootStrapper.InitializeModules()

       at Prism.Unity.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)

       at HRB.Business.App.OnStartup(StartupEventArgs e)

       at System.Windows.Application.<.ctor>b__1_0(Object unused)

       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

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  3. Anonymous
    2020-10-13T22:08:25+00:00

    Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

    Any thoughts?

    You need to uninstall the program before you reinstall it.

    How Can I Uninstall H&R Block Software?

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  4. Anonymous
    2020-10-14T12:21:42+00:00

    Uninstall the most recent Windows update in settings.  Pause auto updates to the farthest date offered.  HR Block 19 will now open.

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  5. Anonymous
    2020-10-24T14:58:51+00:00

    Has anyone found a solution to this? I uninstalled all recent Window updates and it still does not work.

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