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This is Windows 10.
I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.
Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.
Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.
Trying to get through to Block is a joke. You will spend hours on the phone.
Any thoughts?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi John,
Can you document the steps you used for "Compatibility" and, kindly, re-confirm what Dec. 2020 WIN10 updates you have in place? (In particular 20H2)?
You may have made a breakthrough by using Compatibility! I look forward to your next post! -Nick
I did not use compatibility.
Just to clarify... now that I have made the changes so that 2019 and 2018 work... is it ok to now install my 2020 software without having to roll back Windows?
Thanks.
I am NOT sure if using compatibility mode affects use of the H&R software or not, but here's how to use it for any older program...
Find the program file (the .exe the shortcut points to) in Windows Explorer. You can right-click a shortcut to see the path of this file.
Right-click on the file name, select Properties (you may or may not have to confirm Administrator mode), click Compatibility tab, select "Run this program in compatibility mode" and select Windows version. From this dialogue box, you can also run the Compatibility Troubleshooter to see if an old program can be run in Windows 10.
Just to clarify... now that I have made the changes so that 2019 and 2018 work... is it ok to now install my 2020 software without having to roll back Windows?
Thanks.
I didn't. But I did install it in late November or early December.
