H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous
2020-10-07T00:03:20+00:00

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-27T21:28:31+00:00

    I haven't been able to reach anyone at H&R, all I get is recorded messages about Stimulus Payments. I can't access returns from 2019 or before, the software gives me an error message when I try to launch it. How can I contact H&R about this???

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  2. Anonymous
    2021-01-27T21:31:12+00:00

    I can't restore because the software won't load or operate at all. I just get an error message.

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  3. Anonymous
    2021-01-27T21:43:43+00:00

    This is the error I get:

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  4. Anonymous
    2021-01-27T21:48:12+00:00

    T hat’s the same error everyone has gotten. Follow the instructions above before opening the program and it should get resolved.  Mine did after i distinguished between the Program Data and the Program files to make changes.

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  5. Anonymous
    2021-01-27T22:05:19+00:00

    Hi, I agree with John Swords. You just need to read the prior posts after January 2nd or so. All the information on how to resolve these issues is already posted. Thanks, -Nick

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