H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous
2020-10-07T00:03:20+00:00

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-10-07T01:35:32+00:00

    Hi and thanks for reaching out. My name is William. I'm a Microsoft Windows Certified Professional and Systems Administrator. I'll be happy to help you out today.

    What, if any, details are in the error message, including numerical codes?

    Did anyone parse the Event logs? Usually they contain come basic information about the application crash at runtime. Feel free to provide your event logs. To do this, open the Event Viewer > Windows Logs > right-click Applications and System logs respectively > Save all events as...

    You can upload the files to OneDrive, Google Drive, Dropbox or some other file sharing service and share the link here.

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  2. Anonymous
    2020-10-07T16:59:20+00:00

    Do you have an email that I can upload these files to once they are on OneDrive?

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  3. Anonymous
    2020-10-07T17:18:08+00:00

    You just need to right-click the files in OneDrive, select Share, copy link and post it here.

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  4. Anonymous
    2020-10-07T18:18:01+00:00

    I don't know how comfortable I am with posting all of these files in an open forum.

    Can I contact you directly?

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  5. Anonymous
    2020-10-07T18:38:12+00:00

    Sorry, as independent advisors, we are not allowed to directly contact or be contacted outside this forum. That said, your logs do not contain personal information, only information specific to application processes, services, and other system event data.

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