H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

160 answers

Anonymous

2021-03-05T20:25:27+00:00
Restore returns in H&R Block® Business 2019 and newer
- Article Type:
- Problem Resolution
- Last Modified:
- 11/23/2020
SymptomsUnable to access returns after upgrading to Microsoft® Windows® 10.
Unable to access returns after changing computers.

EnvironmentH&R Block® Business 2019 and newer
Microsoft® Windows® 10

CauseN/A

Resolution Note: These steps require that you show hidden folders. See How do I show hidden files, folders, or file extensions in Microsoft® Windows®?
1. Exit the program.
2. Navigate to C:\ProgramData\H&R Block Business\H&R Block Business 20YY(where 20YY is 2019 or newer).
3. Rename DataStore to DataStore.old.
4. Download the attached file: RestoreDatabase.dat.
5. Right-click the file > click Properties> Select Unblock> Click Apply.
  
  Note: The Unblock option may not display. If not, continue to step 6.
6. Right-click the file > click Cut.
7. Navigate to C:\Program Files (x86)\H&R Block Business\H&R Block Business 20YY(where 20YY is 2019 or newer).
8. Right-click in an empty space > click Paste.
9. Open H&R Block® Business.
10. Click Help> Customer Support > Restore Database.
11. Click Close.
12. Click File> Open Saved Returns to verify returns are restored.
13. Close H&R Block® Business.
14. Navigate to C:\Program Files (x86)\H&R Block Business\H&R Block Business 20YY(where 20YY is 2019 or newer).
15. Right-click : RestoreDatabase.dat > click Delete.
Additional Information
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-26T20:08:04+00:00

The email addresses were removed by MS. can you put spaces in them so I can see? Thanks!!!
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-26T04:17:37+00:00

Hi NVSteve,

Man oh man! Go to the top:

******@hrblock.com

******@hrblock.com

Best of Luck!
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-26T01:16:18+00:00

Windows updated, now I've lost the HR 2020 Business software entirely! I tried re-installing. It updated the personal Premium software (which I didn't need) then it UN-INSTALLED the Business software! When I tried to install again, it said I've exceeded my allowed number of downloads. ****! I can't contact anyone at H&R, sit on hold for hours and never get anyone. Besides no one there knows anything about the Business software. They previously sent me a new activation code but it's for the Personal software, not the Business module I need! I've wasted my $$ and untold hours screwing with this. Anyone have an email address for H&R??
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-25T20:30:06+00:00

Update: I paused Windows Updates (except Defender definitions) for a couple weeks. Today when I went to open HRB 2020, it would NOT complete loading (same as original problem). This is so frustrating.
Was this answer helpful?

0 comments No comments