The help line person was very patient. She ended up sending me a new download of the program for 2018 and had it do a repair as it was installing. Everything was fine after doing that. Thanks for the tip.
H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE
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Anonymous
This is Windows 10.
I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.
Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.
Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.
Trying to get through to Block is a joke. You will spend hours on the phone.
Any thoughts?
Windows for home | Windows 10 | Windows update
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Anonymous
2021-01-13T19:43:20+00:00 -
Anonymous
2021-01-12T20:00:26+00:00 Hi Keith, What I would recommend is to call 866-606-3400. Ask to be sent to the "ER Team". Please post on how you do and what the resolution is. Please note that the people on the ER Team are good folks!
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Anonymous
2021-01-12T19:08:54+00:00 Yes, I have explicitly followed rhe instructions each time.
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Anonymous
2021-01-12T19:02:21+00:00 2019’s fix worked perfectly. Ive trued the 2018 fix several times with no success. I get an error at the point where it says to open the H&R Block Business file. Therefore, I am unable to go to the next step to restore the data base.
It worked for me. Did you follow the instructions precisely? Note that you are downloading an HRBlock......exe installation type of file not a .dat file as was done for the 2019 fix.
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Anonymous
2021-01-12T18:10:48+00:00 2019’s fix worked perfectly. Ive trued the 2018 fix several times with no success. I get an error at the point where it says to open the H&R Block Business file. Therefore, I am unable to go to the next step to restore the data base.