H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous
2020-10-07T00:03:20+00:00

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T00:55:28+00:00

    Hi NVSteve, Happy you are making progress.

    1. Compatibility - I do not think any of us tried your idea -  " The only change I made was to set the Properties of the program file to Window 7 in Compatibility." 

      -- So to future readers, in Windows Search, try WIN10's Compatibility feature.

    1. According to H&R when I finally spoke to them, for 2020 to work, you *cannot have any* of the updates in December 2020. (Another post asked about this today). That is how I got H&R Block Business 2020 working on WIN10.
    2. Would you please try IF by some act of God WIN10 Compatibilty mode works - please post it here for all to see!  As I undertand it, the 'barrier' to H&R running is a Microsoft provided file for .NET, so, WIN10 Compatibilty could very well work......

    I look forward to your next post! -Nick

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  2. Anonymous
    2021-01-28T00:21:57+00:00

    On the 2019 fix, is it ok to Delete the DataStore.old file after? Or does it matter?

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  3. Anonymous
    2021-01-28T00:14:15+00:00

    Update: I finally got 2019 to display my returns following the steps above. The only change I made was to set the Properties of the program file to Window 7 in Compatibility. Thanks!

    May I assume the alternate steps for 2018 will also work for the 2017 program as well? 

    What do I need to do before installing the 2020 program?? 

    Thanks again.

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