H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous
2020-10-07T00:03:20+00:00

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-02-04T20:11:36+00:00

    Would t it make sense for HR Block to change their code so that the restore database option is always available rather than having to deal with pissed off customers calling back every time MS does one of their updates?

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  2. Anonymous
    2021-02-04T19:09:45+00:00

    Yes, but the problem can return when Windows updates to a new build. H&R said that leaving the RestoreDatabase file in place may allow you to restore the files without having to go through every step each time Windows updates. 

    I plan to pause Win updates until I can complete working on this year's returns.

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  3. Anonymous
    2021-02-04T18:56:13+00:00

    Try this it worked for me

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  4. Anonymous
    2021-02-04T18:43:25+00:00

    FYI, I talked to a gentleman at H&R that said the MS ESET file, that has something to do with database encryption, changes with each build, so that's what is causing the problem. Meaning the problem may re-occur with each new build. He said you could try leaving the restoredatabase.dat file in place in the Program Files folder instead of deleting it, if necessary, so that the restore option remains in the Help menu.

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  5. Anonymous
    2021-02-04T17:32:17+00:00

    Yes it is. Very sad indeed. :-( 

    I wish Microsoft would chime in.

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