H&R BLOCK 2019 BUSINESS SOFTWARE WILL NOT OPEN ANY MORE

Anonymous
2020-10-07T00:03:20+00:00

This is Windows 10.

I had been using the 2019 H&R Block business software just fine. Last time used was July 15, 2020.

Went to open to prepare Sub-S return on Sept 12 and kept getting an error message saying it could not open. I tried having Geek Squad look at it. They spent about 2 1/2 hours running diagnostics and could not figure it out. I had another IT pro look at it for about 3 hours, ran diagnostics and the best he could figure was that it was a Microsoft update that somehow corrupted the ordering sequence for the program to open. All of my clients are locked up now. The other thing is that it also corrupted the 2018 program so I cannot access those files either.

Tried downloading a new 2019 Block program. Overwrote the old one. Still same problem. Loaded the software from the disc. Same problem.

Trying to get through to Block is a joke. You will spend hours on the phone.

Any thoughts?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-10T21:14:39+00:00

    The solution for 2019 is here:

    https://support.cch.com/kb/solution/000107040/000107040

    The fix for 2018 is here:

    https://support.cch.com/kb/solution/000104154/000104154?q=Problem\_Resolution\_Article\_Type\_\_kav&language=en\_US

    Wolters Kluwer appears to be the actual software company that is the H&R Block Business application. Also related is CCH. I just applied both fixes and now every thing is hunky-dory the program opens and my returns are there.  These two solutions require downloading a file from Wolpers Kluwer/CCH and following the instructions exactly. Note: My computer did not have the folder "Program Files (x86)" but only "Program Files", but the fix worked. I have an old computer, Windows 10.

    Good luck, I hope this works for all.

    Hooray! It works after carefully reading the instructions and doing them exactly. Now, is there a patch for 2017? I may never need it but in case I ever have a question from the IRS I want to be prepared.

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  2. Anonymous
    2021-01-10T20:07:17+00:00

    Posted CCH support solutions worked for 2018, 2019  and the  2020  version

    thanks!

    I tried the solution but my copy of HRBlock for 2019 does not have a "Restore Database" option in the help menu. How did you get the solution to work?

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  3. Anonymous
    2021-01-10T19:14:20+00:00

    I have exactly the same problem. Your log file looks just like mine. The last time I used the 2019 business program in July it worked just fine. Now it won't open. I installed the 2020 HRBlock Business program today and it will not open last year's data base. Says the the files are in use by another program and to close it. But no such situation; there is no other program running. I even rebooted to be sure nothing is open. No luck.

    Did you ever get the problem resolved? The last message says to uninstall HRBlock then reinstall. Did that work?

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  4. Anonymous
    2021-01-09T04:06:47+00:00

    Hi Keith,

    I just tried my H&R Block Business 2018 - and it is working for me.

    Please backup all of your data. 

    WIN10 TaxCut  BUSINESS

    • Show WIN Hidden Files & Folders
    • C:\ProgramData\H&R Block Business\ … " DataStore "   **** AND ALSO ****
    • C:\ProgramData\TaxCut\ … 

    MACOS taxcut PERSONAL software file locations

    …/user/Library/Application Support/H&R Block  - directory per year - hidden

    1. Try rolling back all December 2020 Microsoft updates as I described earlier (if not already done)
    2. I would then rename C:\ProgramData\H&R Block Business\H&R Block Business 2018 to C:\ProgramData\H&R Block Business\H&R Block Business 2018-MYDATA
    3. Then I would try to delete the 2018 directories under Program Files and do a clean install. 
    4. Assuming you get H&R Block Business 2018 up and running - close it, then
    5. RENAME C:\ProgramData\H&R Block Business\H&R Block Business 2018 to C:\ProgramData\H&R Block Business\H&R Block Business 2018-CLEANINSTALL
    6. Then RENAME C:\ProgramData\H&R Block Business\H&R Block Business 2018-MYDATA to C:\ProgramData\H&R Block Business\H&R Block Business 2018
    7. Now Run H&R Block Business 2018 and see if you can see your data again.

    IF NOT - you may want to try to find a Windows 7 PC or a PC with an early WIN10 build - and try a fresh install and then move your data "in" from my notes above.

    Good Luck!

    Again - so many thanks to all those here who "cheered me on" - and with whom I can share years of accumulated H&R Block troubleshooting.  It is sad that it just "does not work" and that H&R Block is always way behind Microsoft's updates and changes.

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  5. Anonymous
    2021-01-09T02:23:59+00:00

    I had the same issues with Business 2018 and 2019.  The fixes worked for 2019, but not for 2018. The 2018 still won't open due to an error.

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