Windows update is stuck at 61%

Anonymous
2020-11-12T10:51:57+00:00

Hello,

I am trying to update windows to version 20H2, however, the installation it's stuck at 61%.

What I tried:

1) I tried running this in administrator command prompt:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

2) I tried updating windows in safe mode,

**3)**I tried disabling every non Microsoft service in msconfig

**4)**I tried updating using the windows 10 update assistant

Does anyone know how to fix it?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

79 answers

Sort by: Oldest
  1. Anonymous
    2021-06-01T16:50:40+00:00

    For me, it was Sennheiser audio drivers causing the problem. If you have any Sennheiser audio installed on your computer, uninstall it, and then reinstall after the update.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-06-04T16:00:37+00:00

    You many need to uninstall CONEXANT drivers and you have to find which program or software is using it. Uninstall that program

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-07-09T16:20:38+00:00

    I had the same problem. It worked when I've uninstalled the Conexant audio drivers. Many others found the same solution.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2021-07-11T18:35:39+00:00

    Here is a CURE of this disease---[YOU DON"T NEED TO RESET WINDOWS OR REDOWNLOAD THE UPDATE FILES, JUST FOLLOW THIS]-

    Real issue is outdated CONEXANT audio driver, check your pc if you have installed it, uninstall it mostly installed with Sennheiser headphone software

    If you use Sennheiser headphones then uninstall its driver software and then restart and open update and wait it will install everything, make sure you have not connected any other device except wired mouse, keyboard and monitor. I AM SURE REMOVING SENNHEISER DRIVERS WILL HELP 100%, it is not just this device Conexant comes with other devices too, check it by yourself in device manager etc. After update you can reinstall those drivers. Hope I helped you. If you don't use sennheiser then uninstall any headphone or external audio driver and only hit and try will help. It's just driver issue. Thank me later

    I removed the CONEXANT drivers and it worked.

    No need to reset windows or update the BIOS.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2021-07-12T01:25:48+00:00

    I too have the same problem. Please suggest me what to do.

    Was this answer helpful?

    0 comments No comments