Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-12-03T19:13:14+00:00

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

The suggestions made here did not work. 

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

  1. Find 'Devices and Printers' and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select 'Properties'.
  4. Select the 'Services' tab at the top.
  5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution.

Was this answer helpful?

500+ people found this answer helpful.
0 comments

67 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-05-07T15:08:54+00:00

    Hello, came here to report a fix! I have a cheap Insignia usb to bluetooth 4.0 and an aftershoks openmove headset would only play back very choppy and poor audio on my old z97-a asus Motherboard running windows 10..

    I tried everything from updating the bios to changing the usb port, many drivers, all sort of settings and troubleshooters etc. until I found this:

    https://www.madwebskills.com/article/!/29/post/fixing-stuttering-audio-with-bluetooth-headphones-on-windows-10

    It turns out that control panel > hardware and sounds > Devices and Printers > right click/properties on your headset's icon, and on the services tab I unchecked the (appropriately named) 'Audio Sink'. The audio is perfect as soon as you click apply!

    In the articel linked above they had to turn off handsfree telephony, that wasnot my case but I assume anything in there could be your issue, I would try to uncheck everything and apply.

    :D

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-05-08T06:47:42+00:00

    This managed to work for me for a second. However, I had to attempt to disconnect my device for a moment, and it returned back to as it was before when in reconnected. Even worse, it no longer acts as a means of fixing things, disabling Audio Sink just causes the audio to come through my computer's speakers instead. I'm open to hear any other ideas, because the consistent in and outs of audio just drive me bonkers.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-05-09T05:46:49+00:00

    Thanks for your help. As it turns out the problem I was having was related to the software that was supplied with the Bluetooth adapter I added to my pc and Windows 10 version 20H2.

    When I uninstalled that software the adapter worked perfectly using whatever software was part of the Windows 10 20H2 update. I have no issues with the audio now.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-05-12T19:37:51+00:00

    I had tried that previously with no success. I tried it again today and it worked. I'm keeping my fingers crossed for that to continue.

    Was this answer helpful?

    0 comments