Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-12-03T19:13:14+00:00

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

The suggestions made here did not work. 

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

  1. Find 'Devices and Printers' and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select 'Properties'.
  4. Select the 'Services' tab at the top.
  5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution.

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  1. Anonymous
    2021-02-08T14:45:03+00:00

    I have just developed this problem as of the Windows 10, version 2004 update. None of the solutions you offered corrected the problem of stuttering audio on a bluetooth headset. Do you have any alternate solutions to a problem that seems to have been caused by Microsoft?

    Thank you

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  2. Anonymous
    2021-02-08T17:02:15+00:00

    Hi,

    I have (finally) managed to resolve this problem. I thought I'd share the solution here. I don't have enough Windows know-how to understand why it works. So keep in mind:

    • I cannot say with any degree of certainty that this solution will work for everyone (or even anyone).
    • Try this at your own risk. I have no idea whether this might introduce new issues to your system.

    In Device Manager go to View > Show hidden devices. A new category appears ("Bluetooth Virtual Devices"). Expand the category and uninstall all devices found therein (Right click > Uninstall device). Reboot. Enable/activate Bluetooth and connect your audio device.

    That's what did it for me. Hope this helps some of you too!

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  3. Anonymous
    2021-02-11T18:09:15+00:00

    Thank you. Unfortunately this didn't solve the problem for me.

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  4. Anonymous
    2021-02-12T02:54:48+00:00

    I have the same problem described here. The stuttering is especially bad during calls. People will cut out for seconds at a time. When playing videos, there will be intermittent stuttering and sometimes the voice will speed up after it cuts out as if it's "catching up". Wired headphones work fine.

    I experienced stuttering a couple months ago and was able to fix it by unchecking "hands free telephony" and disabling my Bluetooth headset as an input in the sounds settings. However, after the most recent update, the stuttering came back.

    Please fix since this is broken!

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