Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-12-03T19:13:14+00:00

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

The suggestions made here did not work. 

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

  1. Find 'Devices and Printers' and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select 'Properties'.
  4. Select the 'Services' tab at the top.
  5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution.

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  2. Anonymous
    2021-05-20T08:19:41+00:00

    **FIXED with Sony WH-1000XM4 headphones**

    • Remove the headphones from the Bluetooth settings in Window 10
    • Unistall LE_WH-1000XM4 from the Bluetooth section in Device Manager
    • Download the Sony Connect headphone software and make sure you are running firmware version 2.5.0 or above. If not, use the app to update the headphone firmware.
    • If your internal Wi-Fi/BT card has an external antenna that came with the motherboard, ensure this is fitted.
    • Re-add the device in Windows 10 Bluetooth settings.
    • Fixed

    Or it was for me at least. I hope this helps anyone!

    Good Luck

    J

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  3. Anonymous
    2021-05-22T16:57:09+00:00

    It still doesn't work for me. ;(

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  4. Anonymous
    2021-06-03T03:59:23+00:00

    I had the same problem (Dell XPS13 9350). Here's what worked for me

    1. Go to Control Panel -> Uninstall a Program (in "Programs" category)
    2. Sort by publisher and find the program where publisher is Broadcom. Uninstall that program
    3. Restart the laptop

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