Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-12-03T19:13:14+00:00

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

The suggestions made here did not work. 

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

  1. Find 'Devices and Printers' and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select 'Properties'.
  4. Select the 'Services' tab at the top.
  5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution.

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  1. Anonymous
    2021-04-11T17:05:10+00:00

    It works for me. It even fixed all my other bluetooth problems too.

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  2. Anonymous
    2021-04-09T00:47:41+00:00

    HI All,

    I have been battling the same issue with my Drop Pandas on windows 10. I have tried all the remedies that have been offered in this forum and others alike.

    I have found the remedy; or for me at least. It lies with the 'Bluetooth Support Service' service. stopping this and then disabling this service immediately resolved the issue for me. (I would suggest disabling the hands free device too in control panel > Devices and Printers > Properties of the headphones > Services)

    It is worth mentioning this service may be required to discover new Bluetooth devices that have not already been paired.

    This isn't a concern for me as if it is required I am more than happy to enable the service temporarily if it means I can listen to Bluetooth without the stuttering.

    I hope this manages to help others with the same issue.

    Wahid

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  3. Anonymous
    2021-04-07T08:50:07+00:00

    Well, I guess it's for issues like this that some of us try to stay away from Windows OS as long as we can. I also use Debian in the same machine, and I don't have any problems with Bluetooth audio on Buster.

    I'm also experiencing random Windows Explorer freezing after 20H2 update.

    Someone posted that going into 'device manager' and then under the Bluetooth tab for disabling 'microsoft bluetooth LE Enumerator' and then re-enabling it will make a difference. I received the 'new reply' email, but now it seems deleted. Well, I tried it on my system and it didn't solve the problem at all.

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