Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-12-03T19:13:14+00:00

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

The suggestions made here did not work. 

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

  1. Find 'Devices and Printers' and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select 'Properties'.
  4. Select the 'Services' tab at the top.
  5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution.

Was this answer helpful?

500+ people found this answer helpful.
0 comments

67 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-10-02T14:54:00+00:00

    Worked for me on my self build PC.

    Thanks!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-08-30T09:11:32+00:00

    Well, that's really good.
    seems like something is working well. Maybe the Windows 10 version you have is bug-free.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-08-29T17:58:52+00:00

    So I have the same issue at my end.
    I have Sony WH-1000 XM4 and it has audio stuttering and lagging.

    I found the actual reason for this:

    I have 3 Bluetooth devices connected with my PC.

    1. Logitech Keyboard 380
    2. HP Bluetooth Mouse 700
    3. Sony WH-1000 XM4

    Now whenever all 3 are connected, I get audio stuttering and lagging. But when I connect my mouse with Wireless Dongle and only 2 devices are connected audio works fine.

    I don't think any of the below solutions will work. It has to do something with more devices connected with the system via Bluetooth. Seems like windows can only communicate with 2 Bluetooth devices at a time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-08-03T05:52:01+00:00

    This is really helpful! I also have a WH1000XM4, and the solution worked very well even on Windows 11!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments