Random Freeze and Unresponsiveness [Windows 10 20H2]

Hello, my name is Elias

I suggest you follow these steps

Turn off third-party Software and Services from system startup.

1° On the Desktop, press the Windows + R keys, type msconfig and click OK;

2° In the System Configuration window click on the Services tab;

3° At the bottom of the screen check the Hide all Microsoft services box and click Turn it all off;

4° Now click the Program Startup tab and open task manager;

5° When loading the task manager click the Initialize tab and disable all programs that are not Microsoft (right-click on the program and choose to disable), Close the Task Manager and click Apply and OK on System Configuration;

6° Restart your computer if prompted.

Note: This disables all third-party services and programs. You can later, if the issue is resolved in this way, enable the programs and services that will be booted with Windows selectively, rather than keeping everyone disabled. If the problem comes back after activating the startup of a specific service or program, the problem is exactly at the startup of this software and it is recommended to remove it.

If you remain the same behavior, use Troubleshooting to try to fix it. This solution is also known as Microsoft Fix it. Microsoft fix solutions can help diagnose and resolve problems in Microsoft products or third-party software that affects Microsoft products.

https://support.microsoft.com/en-us/windows/use...

In general, these solutions are found in Knowledge Base articles or other types of Microsoft support content. To run the tool, click the available button below to start the download, run the file, and follow the options presented on the screen.

Download troubleshooting for Windows 10.

After running the tool, restart the computer and if the same behavior remains, run Dism and Scannow repair tools by following the processes below:

Note: These are diagnostic tools and assist in repairing the system image.

1° On the Desktop, press the Ctrl + Shift + Esc keys;

2° In Task Manager, click File and select create new task.

3° Select Create this task with admin privileges, type CMD in Open and click OK;

4° Copy the commands below, paste the Command Prompt in administrative mode and press Enter at the end of each of them:

Sfc /ScanNow

Dism /Online /Cleanup-image /RestoreHealth

5° Restart the computer, test and see if the behavior repeats.

I hope I helped.

I have this issue including random shut down since Windows version 1909. There are days where my laptop would run just fine and then there will be a day where my laptop would either freeze randomly or shut down on its own (few times a day sometimes) without any warning. The screen would go black but my keyboard would still have its lights on but when I press any key, it won't do anything. I have no choice but to force reboot my laptop. I've sent my laptop to GeekSquad three times but no luck. They told me there was no issue with my hardware whatsoever. I've tried every solution that I can find on the internet but still couldn't find the solution. Please help. I can't use my laptop properly if this issue keep coming up. I'm using MSI GS63VR 8RE, GTX1060, running the latest windows 10.

I am having the same issue on Dell XPS 15 9570. Hope Microsoft will provide a fix soon.

Hi there i have some problem,

I had latest windows 10 20h2 and my laptop started randomly freeze, cant move mouse screen stuck just had to turn off manually,

i tryed windows 8.1 and it worked without freezing. I will try older version of windows 10 now and i will report how it go.

My laptop HP Omen 17 with 10th intel and RTX 2080 Super.

How did it go? Or has anyone found a solution to this?