Random Freeze and Unresponsiveness [Windows 10 20H2]

Anonymous
2020-11-13T15:44:52+00:00

I recently updated to Windows 10 20H2 from 2004. Since then I have been experiencing random freezes, lock-ups, and unresponsiveness. I could be watching a video and the video would pause, the touchpad won't respond, touch won't work, and the power key won't sign me off. The only option I am left with is to press and hold the power button to force-restart the laptop. 

I am using Lenovo 920 with i7 8th gen 512 SSD and 16 GB of RAM.

Please, send help.

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

166 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2021-07-15T16:20:27+00:00

    I have managed to last a whole 24hrs with no freeze for the first time in a week! As well as the SSD change, I did several more changes, suggested by forums. But I can't say which one fixed it.

    1 turned off Link State power management under PCI Express section of same advanced power options

    2 switched virtual memory from auto to manual, upper limit 8192Mb (recommended is 1.5x RAM size, which would have been 12288 for me)

    3 used Driver Talent to check for outdated drivers. It showed WIFI adapter and audio chip needing update. Ignored demand for money and went to Intel and Realtek for latest drivers. Only audio was updated.

    This is so bad I can not even get past a Black screen now, and as far as updating drivers it will not let me when I tried it froze on everyone and there is 7 or so according to windows

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-15T16:14:46+00:00

    Normally only the copy of Windows installed in C:\windows\ will be active. If you can't even boot from a USB stick that implies a hardware failure. Did you see the boot messages from your hardware as it started? I downloaded Windows 10 installation media to a fresh 32GB USB stick and that booted (slowly). I first had to go into the BIOS settings and move the USB boot to the top of the boot order.

    I have tried that but now it only goes right into a black screen and I can not go anywhere from there.

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2021-07-15T05:30:27+00:00

    I have this issue with a Toshiba (Dynabook) Portégé R830 which was originally Win7 and upgraded to Win10 last year. No problems at all until May updates, when suddenly had random freezes 2 or 3 times a day. Only option each time was to force a shutdown with the power button.

    One of the freezes smashed the disk boot area and it then refused to boot up (no operating system found). Recovered using installation media recovery tools on a USB stick (downloadable from Windows web site). Replaced the SSD and copied over the image, but the freezes continued.

    Tried all the suggested fixes, including uninstalling May updates. Nothing helped.

    SOLVED by reinstalling Windows from same USB stick. You lose all installed programs, but luckily I keep all data on D drive, so no loss of files. Slowly reinstalling several years' worth of apps, but no freezes now for a few days.

    I did this as well and updated to the latest Windows 10 (July update) and the issue is still there for me, unfortunately. In fact, my laptop just froze 5 mins ago. It would be ridiculous if this continues on with Windows 11.

    Was this answer helpful?

    0 comments