Random Freeze and Unresponsiveness [Windows 10 20H2]

Anonymous
2020-11-13T15:44:52+00:00

I recently updated to Windows 10 20H2 from 2004. Since then I have been experiencing random freezes, lock-ups, and unresponsiveness. I could be watching a video and the video would pause, the touchpad won't respond, touch won't work, and the power key won't sign me off. The only option I am left with is to press and hold the power button to force-restart the laptop. 

I am using Lenovo 920 with i7 8th gen 512 SSD and 16 GB of RAM.

Please, send help.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2020-11-13T15:50:47+00:00

    Hello, my name is Elias

    I suggest you follow these steps

    Turn off third-party Software and Services from system startup.

    1° On the Desktop, press the Windows + R keys, type msconfig and click OK;

    2° In the System Configuration window click on the Services tab;

    3° At the bottom of the screen check the Hide all Microsoft services box and click Turn it all off;

    4° Now click the Program Startup tab and open task manager;

    5° When loading the task manager click the Initialize tab and disable all programs that are not Microsoft (right-click on the program and choose to disable), Close the Task Manager and click Apply and OK on System Configuration;

    6° Restart your computer if prompted.

    Note: This disables all third-party services and programs. You can later, if the issue is resolved in this way, enable the programs and services that will be booted with Windows selectively, rather than keeping everyone disabled. If the problem comes back after activating the startup of a specific service or program, the problem is exactly at the startup of this software and it is recommended to remove it.

    If you remain the same behavior, use Troubleshooting to try to fix it. This solution is also known as Microsoft Fix it. Microsoft fix solutions can help diagnose and resolve problems in Microsoft products or third-party software that affects Microsoft products.

    https://support.microsoft.com/en-us/windows/use...

    In general, these solutions are found in Knowledge Base articles or other types of Microsoft support content. To run the tool, click the available button below to start the download, run the file, and follow the options presented on the screen.

    Download troubleshooting for Windows 10.

    After running the tool, restart the computer and if the same behavior remains, run Dism and Scannow repair tools by following the processes below:

    Note: These are diagnostic tools and assist in repairing the system image.

    1° On the Desktop, press the Ctrl + Shift + Esc keys;

    2° In Task Manager, click File and select create new task.

    3° Select Create this task with admin privileges, type CMD in Open and click OK;

    4° Copy the commands below, paste the Command Prompt in administrative mode and press Enter at the end of each of them:

    Sfc /ScanNow

    Dism /Online /Cleanup-image /RestoreHealth

    5° Restart the computer, test and see if the behavior repeats.

    I hope I helped.

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