Random Freeze and Unresponsiveness [Windows 10 20H2]

Anonymous
2020-11-13T15:44:52+00:00

I recently updated to Windows 10 20H2 from 2004. Since then I have been experiencing random freezes, lock-ups, and unresponsiveness. I could be watching a video and the video would pause, the touchpad won't respond, touch won't work, and the power key won't sign me off. The only option I am left with is to press and hold the power button to force-restart the laptop. 

I am using Lenovo 920 with i7 8th gen 512 SSD and 16 GB of RAM.

Please, send help.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2020-12-24T11:03:42+00:00

    Update: I tried each of the given solutions none of them worked. 

    After a couple of days of the update and constant force resrarting upon freeze the Laptop stopped booting. Thr backlit keyboard would lit but nothing on the screen and then it would turn off. Couldn't get it to boot. Took it to a Lenovo Service centre. They said the motherboard IC is at fault and would require a change. It costed me hefty Rs. 9000 which is around $150.

    I was even asked to reset the system which I did. The laptop worked fine for exactly ONE week and then same problem. Took it back to the service centre and they kept the laptop for 3-4 days. They ran their tests. Installed 1802 version of Windows 10. Still the issue persists. Even they don't know what the issue is. 

    So at this point I have a dead $1700 laptop a $150 service centre bill. 

    Additional info: I bought this laptop from Best Buy, FL, US and currently I am in India. Lenovo doesn't have service centre to call their OWN, they have outsourced them to local firms and provide authorised ones on their website.

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  2. Anonymous
    2020-12-24T10:41:37+00:00

    How did it go? Or has anyone found a solution to this?

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  3. Anonymous
    2020-12-20T15:20:31+00:00

    Hi there i have some problem,

    I had latest windows 10 20h2 and my laptop started randomly freeze, cant move mouse screen stuck just had to turn off manually,

    i tryed windows 8.1 and it worked without freezing. I will try older version of windows 10 now and i will report how it go.

    My laptop HP Omen 17 with 10th intel and RTX 2080 Super.

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  4. Anonymous
    2020-12-18T16:16:23+00:00

    I am having the same issue on Dell XPS 15 9570. Hope Microsoft will provide a fix soon.

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  5. Anonymous
    2020-11-17T12:08:57+00:00

    I have this issue including random shut down since Windows version 1909. There are days where my laptop would run just fine and then there will be a day where my laptop would either freeze randomly or shut down on its own (few times a day sometimes) without any warning. The screen would go black but my keyboard would still have its lights on but when I press any key, it won't do anything. I have no choice but to force reboot my laptop. I've sent my laptop to GeekSquad three times but no luck. They told me there was no issue with my hardware whatsoever. I've tried every solution that I can find on the internet but still couldn't find the solution. Please help. I can't use my laptop properly if this issue keep coming up. I'm using MSI GS63VR 8RE, GTX1060, running the latest windows 10.

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