This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I recently updated to Windows 10 20H2 from 2004. Since then I have been experiencing random freezes, lock-ups, and unresponsiveness. I could be watching a video and the video would pause, the touchpad won't respond, touch won't work, and the power key won't sign me off. The only option I am left with is to press and hold the power button to force-restart the laptop.
I am using Lenovo 920 with i7 8th gen 512 SSD and 16 GB of RAM.
Please, send help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue with more or less the same configuration! Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz 32,0 GB Mainboard Z390-F win10pro - it is really annoying and horrible. Also thought about re-installing, but after your comment I am not sure I will do it.
I just cite you: Someone needs to seriously look into this!
Is there a way to know if Microsoft is aware of this issue? Hoping they are aware so they can address in a future update.
When 21H1 comes out, I may give it a go, but if it hardlocks even once I'm rolling right back to 2004.
Just updated windows 10 and system freezes after a few minutes, no problems until the update 20H2. Tried all fixes mentioned with no success,
It could be a hardware issue for you but as for me, I've reinstalled windows 5-6 times now. Reinstalled fresh windows twice. Sent it to GeekSquad 3 times and they couldn't find anything wrong with my hardware. Rolling back to version 1909 will not work for me because that's when I started to have the random freezing and black screen issue. I tried to roll back to version 1809 but it won't let me. Version 1809 was the only stable version for me. Anything after that is not stable at all.
Just updated to the latest windows. I believe it's KB5000802. But, I'm still facing random black screen and freezing issue. Is anyone still having the same thing?
