Random Freeze and Unresponsiveness [Windows 10 20H2]

Anonymous
2020-11-13T15:44:52+00:00

I recently updated to Windows 10 20H2 from 2004. Since then I have been experiencing random freezes, lock-ups, and unresponsiveness. I could be watching a video and the video would pause, the touchpad won't respond, touch won't work, and the power key won't sign me off. The only option I am left with is to press and hold the power button to force-restart the laptop. 

I am using Lenovo 920 with i7 8th gen 512 SSD and 16 GB of RAM.

Please, send help.

Windows for home | Windows 10 | Install and upgrade

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  2. Anonymous
    2021-07-27T15:57:01+00:00

    Same as some folks in this thread, i did a clean install on my Lenovo G480 and the problem is finally gone. here are the steps:

    1. Use microsoft media creation tool to create an usb drive with win10 20h2.
    2. Do a clean install
    3. At this stage the problem is still there. Go check for windows updates, this will download 21h2 and some other stuffs.
    4. While waiting for the download, check the optional drivers suggested by microsoft, install all of them but exclude those duplicate ones.
    5. Wait for all the updates to finish installation then restart. The unresponsive issue went away with my laptop.

    If during the download or installation process and my laptop freezes, will that cause a corruption on the files or no?

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  3. Anonymous
    2021-07-27T15:32:46+00:00

    Same as some folks in this thread, i did a clean install on my Lenovo G480 and the problem is finally gone. here are the steps:

    1. Use microsoft media creation tool to create an usb drive with win10 20h2.
    2. Do a clean install
    3. At this stage the problem is still there. Go check for windows updates, this will download 21h2 and some other stuffs.
    4. While waiting for the download, check the optional drivers suggested by microsoft, install all of them but exclude those duplicate ones.
    5. Wait for all the updates to finish installation then restart. The unresponsive issue went away with my laptop.

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  4. Anonymous
    2021-07-19T16:19:16+00:00

    as of today July 20, 2021, i can confirm the problem still persists.

    I have 3 machines, all with 20H2. The brand new Lenovo thinkbook gen3 and the 9 year old dell n311z got no problem at all.

    However another old lenovo g480 got issue, random unresponsive screen and mouse clicks.

    All machines are on ssd with at least 12G ram.

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  5. Anonymous
    2021-07-15T19:44:32+00:00

    I ended up in same place - system no longer booted because the startup files were too damaged by crashes.

    My solution, which worked, was to download Win10 media onto USB stick here: https://www.microsoft.com/en-gb/software-download/windows10

    Then install Win10 from scratch. No need to reformat the disk, the tool rebuilds the /WINDOWS/ folders, leaving your data intact, but not your installed apps. For best safety, copy all your user data folders to another machine first. Lots of ways to do that. If you have another PC take the HD out of the failed system and connect it to another PC. The Windows USB stick you create is bootable even with a completely smashed HD, and you have access to the Powershell with that to copy folders, if you know the commands.

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