Random Freeze and Unresponsiveness [Windows 10 20H2]

Anonymous
2020-11-13T15:44:52+00:00

I recently updated to Windows 10 20H2 from 2004. Since then I have been experiencing random freezes, lock-ups, and unresponsiveness. I could be watching a video and the video would pause, the touchpad won't respond, touch won't work, and the power key won't sign me off. The only option I am left with is to press and hold the power button to force-restart the laptop. 

I am using Lenovo 920 with i7 8th gen 512 SSD and 16 GB of RAM.

Please, send help.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-06-02T17:04:44+00:00

    Has anyone with the issue tried this update by chance (or made sure it's installed?)? https://www.bleepingcomputer.com/news/microsoft/windows-10-kb5000842-cumulative-update-fixes-freezing-issues/

    I had the freezing problem when I had moved forward from 2004 to 20H2 and then I rolled back to 2004 and the problem went away - I'm still on 2004 and I won't install a new version until 21H2 later this year, but I am continuing to monitor this thread as this is a very concerning problem. Hoping an actual solution is found at some point since some people who have now tried 21H1 are still having some issues as well.

    EDIT - Also has anyone tried disabling "Hardware Accelerated GPU scheduling"? I saw one post on reddit where someone had mentioned that resolving system freezes for them. So just something to try. Since I am not currently having the issue with v2004 I can't test any of this stuff.

    I've just checked and I did install that update and currently running the latest 21H1 version of Windows and I had 6 lock-ups just from yesterday.

    I disabled the Hardware Accelerated GPU Scheduling since version 1909 and didn't have a luck with it.

    Good thing that you don't experience any issue after you rolled back because I read on another thread that someone rolled back to version 2004 and the problem didn't go away. Rumors has it that the next major update would come out at the end of July this year and I am not sure if it's going to fix this issue. Hopefully it will because I can't trust my laptop with any important work at all because of the freezing issue.

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  2. Anonymous
    2021-06-02T16:45:50+00:00

    Has anyone with the issue tried this update by chance (or made sure it's installed?)? https://www.bleepingcomputer.com/news/microsoft/windows-10-kb5000842-cumulative-update-fixes-freezing-issues/

    I had the freezing problem when I had moved forward from 2004 to 20H2 and then I rolled back to 2004 and the problem went away - I'm still on 2004 and I won't install a new version until 21H2 later this year, but I am continuing to monitor this thread as this is a very concerning problem. Hoping an actual solution is found at some point since some people who have now tried 21H1 are still having some issues as well.

    EDIT - Also has anyone tried disabling "Hardware Accelerated GPU scheduling"? I saw one post on reddit where someone had mentioned that resolving system freezes for them. So just something to try. Since I am not currently having the issue with v2004 I can't test any of this stuff.

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  3. Anonymous
    2021-06-01T10:15:19+00:00

    Update. My laptop froze 4 times within an hour lol. I don't know what else to do. I'm just scared that one day my laptop would stop working completely from all the hard reboots.

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  4. Anonymous
    2021-05-31T12:35:17+00:00

    So I brainstormed with some devs I worked with in the past, not affiliated with Microsoft, and we are now looking at the power plan and USB power management possible workaround. Other than this, I can't see anything else, so if anyone here wanna try it as well, the possible workaround looks as follows:

    • In Device Manager, go to USB controllers and there for every USB hub, uncheck "Allow this computer to turn off this device to save power"
    • Now you need to enforce the procedure above: go to Power Option, and make sure your current plan is set to Maximum Performance. Go to Change Plan Settings -> Change Advanced Power Settings and under USB Settings -> USB selective suspend settings, set both options to Disabled. Under PCI Express -> Link State Power Management, make sure both options are set to Off.
    • Also make sure you have "Turn on fast startup" is also disabled. This "feature" just sucks.

    That's all I have left lolz. Hope this works.

    Thanks for the input. Imma give it shot. I've tried the second and third options before, but it didn't work for me. But that's my current settings. But I've never tried the first one. Hopefully it will work.

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  5. Anonymous
    2021-05-31T12:24:57+00:00

    So I brainstormed with some devs I worked with in the past, not affiliated with Microsoft, and we are now looking at the power plan and USB power management possible workaround. Other than this, I can't see anything else, so if anyone here wanna try it as well, the possible workaround looks as follows:

    • In Device Manager, go to USB controllers and there for every USB hub, uncheck "Allow this computer to turn off this device to save power"
    • Now you need to enforce the procedure above: go to Power Option, and make sure your current plan is set to Maximum Performance. Go to Change Plan Settings -> Change Advanced Power Settings and under USB Settings -> USB selective suspend settings, set both options to Disabled. Under PCI Express -> Link State Power Management, make sure both options are set to Off.
    • Also make sure you have "Turn on fast startup" is also disabled. This "feature" just sucks.

    That's all I have left lolz. Hope this works.

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