I am getting confused. I have a Lenovo Yoga 13 laptop bought in 2014 with a "Conexant HD" sound device.
It started off as Win 8.1 and I then upgraded it to Win 10 years ago. It has installed all of the updates to 1909 and continues to install updates to this. It is blocked by Microsoft from updating further.
With any other "PC", where I could easily replace the OS SSD I would clone the OS disc, take out the "original" and play with the copied clone to try the options above. This is risky with the yoga - strip down to take out the SSD is (for a mere mortal) not really possible.
Taking an image is risky as reinstalling from an image doesn't always seem to work for me. I don't want to be left with a laptop I have to reinstall windows from scratch as I am not sure all of the MS office and Adobe software would reinstall - its all very serviceable but dates from 2014!
SO I have tried some "gentle changes" and taken "restore points" before each one. The first thing I did was to update from the Lenovo web site - this updated the Conexant driver from one dated 2014 to one dated 2016. Not a lot of use.
I then searched the web for later driver files for other Lenovo devices. I found several - one of which was purposely designed to allow the update to version 2004. HOWEVER with these the laptop "blue screened" either on loading or after a few minutes. I had to use the restore point to get back to the stable 2016 sound driver.
I also tried loading generic MS drivers by uninstalling the Conexant driver - same effect - blue screened. Had to go back to the 2016 Lenovo driver.
I am not going to start deleting Conexant files from the registry if I have no idea what they do! This process so far seems to have left me with rogue Bluetooth entries even though I haven't changed any Bluetooth drivers!
So I am really stuffed by Microsoft here. Everything I have done seems to lead to instability. Perhaps this is why Microsoft still says "Investigating" - they don't know what to do either. Am I to be stuck on Win 10 version 1909?
Mel