Display driver amdkmdag stopped responding and has successfully recovered.

HI Gregg,

I also wanted to share that i am having similar issues as well. My PC is brand new, i built it 8 weeks ago and I noticed that we share the same graphics card. I have the Radeon 5600 XT Red Dragon and after about a month I would get random crashes. I have tried everything under the sun to figure it out to no avail. 

Event viewer states Kernel Power problems, Video TDR failure, and I too get warnings about display driver amdkmdag stopped working. I have run programs like Heaven Benchmarking, windows memory diagnostics tool, prime95 (for 13 hours), reseated my GPU, RAM, reinstalled everything multiple times, checked temperatures on all components and checked that everything is plugged in the way it should be. Everything is fine based on these tests, I don't know what to do anymore. Sometimes my computer crashes a few times a day, sometimes it crashes once a week. 

You're not alone, thats for sure. I sure hope we get to the bottom of this soon

Hey there!

I'm in a brand new notebook Acer Nitro 5 w/ ryzen 5, vega 8 and geforce GTX 1650. Played few games for now (DOTA2, Divinity OS2), but I had the trouble while in Teams too, sharing a presentation. Last Thursday started at 10AM, crashed 10h54, finished 12. Back again 2PM, crashed twice (2h30 and 3h32) finished 4.

Checking in Event Viewer, it was a Security event ID 4624 (logon), ID 4672 (special logon), THEN System event ID 4101 (video driver amdkmdag stopped responding and successfully recovered [roughly translated from Brazilian Portuguese]) followed by ID 267 (touch keybord/hardware quality control successfull verification), twice ID 10016 (unauthorized application to COM server with CLSID, Application event ID 9027 (desktop window manager), ID 1000 (error on C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe; *full log at the end).

The most annoying detail is that after video and apps recovery, I'm disconnected from Team's call.

*Nome do Log:   Application

Fonte:         Application Error

Data:          05/11/2020 14:30:43

Identificação do Evento:1000

Categoria da Tarefa:(100)

Nível:         Erro

Palavras-chave:Clássico

Usuário:       N/D

Computador:    Joao-Acer

Descrição:

Nome do aplicativo com falha: Radeonsoftware.exe, versão: 10.1.2.1808, carimbo de data/hora: 0x5f89d5ff

Nome do módulo com falha: ntdll.dll, versão: 10.0.19041.546, carimbo de data/hora: 0x5b56177b

Código de exceção: 0xc0000374

Deslocamento da falha: 0x00000000000fed29

ID do processo com falha: 0x17a4

Hora de início do aplicativo com falha: 0x01d6b37b35e3e481

Caminho do aplicativo com falha: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe

Caminho do módulo com falha: C:\Windows\SYSTEM32\ntdll.dll

ID do Relatório: 1ff3b697-7a7e-49f3-b7b3-cb4df11fa3b3

Nome completo do pacote com falha: 

ID do aplicativo relativo ao pacote com falha: 

XML de Evento:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>100</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-11-05T17:30:43.8703024Z" />

    <EventRecordID>4216</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>Joao-Acer</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Radeonsoftware.exe</Data>

    <Data>10.1.2.1808</Data>

    <Data>5f89d5ff</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.19041.546</Data>

    <Data>5b56177b</Data>

    <Data>c0000374</Data>

    <Data>00000000000fed29</Data>

    <Data>17a4</Data>

    <Data>01d6b37b35e3e481</Data>

    <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>1ff3b697-7a7e-49f3-b7b3-cb4df11fa3b3</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

So, looks like it IS a Windows problem...

Edit: Changing my refresh rate from 144Hz to 120Hz fixed the issue. I don't know why, but I'm happy :)

Hi Gregg, just want to let you know I have a 5600 XT and have been having the same problem. I see LiveKernelEvent 117 and 141, then LiveKernelEvent 144 in logs for the reboot after the crash. I tried DDU, and even reinstalled Windows a few days ago, but the issue persists.

Built the system in May, and had a crash here and there, but the crashes went from less than one a week to daily around the end of September or beginning of October. This coincided with a Windows, AMD, and GPU VBIOS update (via MSI Dragon Center).

These updates caused image artefacts, followed by a crash to desktop. Usually a full system crash happended shortly after, or I had to force a reset since the system was frozen. Flashing the 2020-03-09 VBIOS on this page seems to stop the image flickering/corruption but I still get occasional crash.

My system also reports unexpected shutdown almost everyday despite the fact I shutdown using the Start menu as you should...

What's interesting is that they seem to almost exclusively happen in PUBG and Borderlands 3. I don't think I've had a single crash in the Witcher 3 or Stardew Valley.

System specs:

Ryzen 3600

MSI X470 Gaming Plus Max

MSI 5600 XT Gaming X

Corsair Vengance 3466 CL16 RAM

Seasoninc 500W Gold PSU