Display driver amdkmdag stopped responding and has successfully recovered.

Anonymous
2020-10-03T00:20:08+00:00

I've been having crash issues for months now with no solution. I've been able to narrow it down to a windows issue but no solution seems to be available.

At random points during gaming (COD Warzone) the video card driver stops working and then immediately recovers. I get a black screen for around 5-10 seconds and that causes my game to crash. It is extremely frustrating.

I have done clean installs of Windows 10 64bit, tested with both NVidia and AMD GPU's, various video card drivers (up to 1 year old), and various other checks and setting changes.

I'm hoping that someone can please respond to help me figure out what is causing this issue because it is extremely frustrating.

Thank you,

Gregg

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2021-05-10T14:43:53+00:00

Hey everyone, 

I have finally fixed this issue fixed on my PC. I'm so damn happy 😅

Changing my input from DisplayPort to HDMI resolved it. This fixes the crashing completely, even with two sticks of memory in dual-channel mode at full speed 3200Mhz.

This got me curious, since I saw that using HDMI limits my refresh rate to 100Hz. So, I switched back to DisplayPort but forced it to run at 120Hz instead of the full 144Hz. This also runs flawlessly with dual-channel memory and IMO confirms that 144Hz (combined with certain memory configurations) is somehow the causing the crashes.

I've ordered a new DisplayPort cable to see if it resolves the issue at 144Hz, but even if it doesn't I'll be happy with 120Hz since the 5600XT rarely gets above 120 FPS in games I play at 1440p anyway!

I hope this helps some of you.

EDIT: Sorry to hear about your new issue Tyler. I am on the latest Window 10 update and AMD drivers (I now have the full AMD Overlay etc installed) and have not run into that problem.

EDIT 2: New DisplayPort cable has the exact same issue at 144Hz. I can live with 120Hz so it's all good and no more crashes :)

EDIT 3: I other solutions posted online to get 144Hz working. Summary is here: https://evanshortiss.com/amd-driver-memory-lock-timeout

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  1. Anonymous
    2021-03-28T17:24:19+00:00

    thank you man

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  2. Anonymous
    2021-03-30T13:43:18+00:00

    Out of all the suggestions and digging into settings and various logs, this is the only fix that worked for me, thank you! 

    For reference here are all the steps I tried to fix the 0x9F_3_DXG_POWER_IRP_TIMEOUT_amdkmdag!unknown_function issue:

    • Lowered the GPU frequency slightly (tip from this post). Didn't work and settings reverted after crash.
    • Enabled ErP and EnergyStar settings in BIOS. I don't see any harm leaving this enabled so I've left it on, still crashes.
    • Set PCIE to GEN 3 for the graphics card instead of AUTO (I have a gen3 graphics card). Again, no harm here, so left this setting as GEN3. Still crashes.
    • There's been some reported issues with the 500 series AMD motherboards and USB connectivity. I tried removing all USB devices minus keyboard and mouse and trying to use the Gen1 USB slots instead of using the Gen2, just to see if it's related. Nope..still crashes.
    • Tried uninstalling the AMD High Definition Audio Device as suggest from this thread. Didn't fix the issue, but it did end up making my system use the Microsoft provided driver. I'm leaving this as is, I see no need using the AMD issued one, sounds works. I can add it back if I see any audio issues down the road. Also, that thread is interesting and I may keep an eye on it for future developments..
    • There was a new driver release from AMD today (21.3.2). Tried updating, same result..crash.

    My setup:

    ASUS TUF X570-Plus

    Ryzen 5 3600

    XFX Radeon RX 590 Fatboy

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  3. Anonymous
    2021-04-19T05:00:57+00:00

    Also on an XFX Radeon RX 590 Fatboy, the fix that worked for you worked for me for about 2 weeks and then crashes continued as usual. Had this issue for about a year now, completely stumped after trying everything.

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  4. Anonymous
    2021-04-19T16:26:54+00:00

    I believe I've found the root cause on my system; it's dual channel memory related.

    If I run both of my 8GB sticks (16GB total) in the suggested slots for dual channel configuration (A2 and B2) as shown in the manual, then I get the GPU driver crash on cold boot after ~20 minutes of PUBG or Far Cry (but not CoD!).

    Running just a single stick in either A2 or B2 is fine (so just 8GB installed), at least as far as I can tell but I will do more testing. I tested both sticks in single channel A1 and A2 and this seemed fine yesterday, but I'll test it from a cold boot later today. 

    I'll test dual channel using A1 and B1 later this week, assuming this is a valid but suboptimal dual channel configuration.

    My memory is on the motherboard QVL so it should work. Also, it still only happens on cold boot, and when the GPU driver crashes it will almost always recover. This means my game crashes, but I can start the game again and from this point forward it will be fine.

    Image

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